Patient Collections Representative
United Urology is the premier urology practice in the country, offering the most state-of-the-art urology care available nationwide. Composed of 150 of the nation's top urologists, United Urology features the convenience of over 50 office locations in Maryland, Tennessee, Colorado, Arizona and Delaware. In addition, 19 of these locations contain ambulatory surgery centers, staffed by board-certified anesthesiologists. Our physicians, together with our specialty-trained nurses, technicians and highly-dedicated patient care staff, are committed to providing adult patients with outstanding urologic care, personalized for each patient.Our mission is to provide compassionate, ethical medical and surgical care in a comfortable and supportive environment. As one of the "Top 100 Best Places to Work in Health Care" and voted a "Best Place to Work" by multiple organizations, we maintain our exceptional patient care and culture by selecting the best people in our field, promoting a healthy and respectful environment, and serving the community through our outreach programs and events.We are seeking a customer service oriented Patient Collections Representative for our Patient Assistance Center located in Owings Mills, MD. This position is responsible for reducing our aged receivables with our patients and handling incoming inquiries regarding patient bills.Collections Representative Responsibilities:Answer incoming patient billing inquiries about payment processing, insurance payments, and statements.Contact our patients on balances due and resolve any patient billing inquiries.Verify contractual payments on accounts and process payment plans.Follow up on self-pay balances through work lists- Pre-collection, budget, and hardship.Maintain database of patient information by entering or editing data for registration, insurance, charges, payments, adjustments, or electronic/paper billing.Process Notice of Procedures in coordination with the Pre-Certification department.Perform other office duties as assigned by manager.Keywords: collections, billing, representative, customer serviceCollections Representative Requirements:Strong customer service skills.Collections experience preferred.Familiarity with medical billing software is a plus.Strong computer skills.Willingness and ability to successfully collect patient balances while retaining patient loyalty.