Description We have a great opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.What you get to do every single day- Work in a strategic, high-volume fast-paced environment- Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences- Create engagement and marketing strategies for new services and products- Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics- Collect, observe, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence Requirements - Ability to interpret and analyze data to enhance customers' experiences- Candidates who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities- Advanced skills in business writing, including the use of email correspondence- Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)- Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertiseWe want to hear from you if you have the right skills for this role and are available to start immediately!. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. All applicants applying for US job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .