Desktop Technician/Systems AdministratorWe are currently seeking a Desktop Technician/Systems Administrator to join the team in Dulles, VA (20166).Who We Are:Since 1984, TAG has transformed emerging technologies into systems capable of operating in the most demanding environments. We support the mission-critical work of our clients.TAG's expertise lies in designing and deploying enterprise IT, computers, and enabling technologies for use in harsh environments on land, in the air, and at sea. Our technologies enable our clients to achieve their goals; with increased agility, responsiveness, and security at the forefront, our client's successes are our successes.We are experts in position, navigation, and timing technologies, especially those used in contested environments. Our technology solutions can scale to meet the threats of today's electronic battlefield. We devise modular and adaptable solutions from enterprises of smaller size and complexity to large agency-wide platforms.Our technologies have been deployed in civilian and tactical military applications for use in unmanned systems navigation, robotic controllers, machine control automation, and battlefield visibility positioning. We have deployed, designed, and integrated world-class IT systems, modular and lightweight technologies to address small footprint requirements, mobility demands, and movement between combat platforms.About the Role:Receives, records, and reconciles customer/end user technical questions on use and implementation of computer products in a timely and professional manner.What you'll do:Answers incoming customer telephone calls or emails in a courteous and professional mannerAssists customers/end users with questions on product installation, usage, and implementationResponds to and investigates customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous mannerAnswer's customer inquiries and provides appropriate technical and/or product-related informationResearches and resolves customer complaints and/or billing issuesObtains customer feedback informationEffectively communicates customer issues and concerns to all applicable internal staff membersDocuments all contacts, actions, and responses in customer databaseOrganizes and maintains file system, files correspondence and other recordsMaintains working knowledge of products and/or servicesPrepares reports and correspondence as neededPerforms other related duties as assigned by managementOur Perfect CandidateEducation and Experience:3-4 years related experience or equivalentBachelor's Degree in Computer Science or related fieldCompTIA A+ certificationAWS or Azure certifications (preferred)MCSA or MCSE certifications (preferred)Excellent customer service skillsExcellent verbal and written communication skillsProficient on Windows 10, Microsoft O365, Active Directory, Help Desk management tools, Cloud services (AWS and or Azure), Microsoft Intune, SharePoint and OneDriveCommitment to excellence and high standardsStrong organizational skills; able to manage priorities and workflowAbility to work independently and as a member of various teams and committeesAbility to understand and follow written and verbal instructionsAcute attention to detailVersatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasmAbility to effectively communicate with people at all levels and from various backgroundsCompany Offers:Salary commensurate with experience.Excellent benefits package offered.To Apply:Please submit your resumevia the "A< oeApply Now' button!We are an Equal Opportunity Employer!