Food Server - No Nights Ever!

First Watch
Leesburg, VA
Jan 22, 2022
Jan 28, 2022
Food Service, Server
Full Time
Major Purpose: The primary responsibility of a Server is to provide friendly, efficient, accurate and responsive service to create a memorable experience for our customers. The Server describes menu items, assists customers in making food and beverage selections, takes and places orders, delivers food and beverages, and assists fellow team members to ensure overall customer satisfaction.Major Responsibilities: Understand our "You First"A' mission; demonstrate a "You First"A' attitude with customers, co-workers and management throughout shiftWork as part of a team and help fellow employees at every opportunity to ensure a memorable experience for our customers is consistently providedSuccessfully execute the "5 Steps of Service"A' and "Ten Commandments"A' Treat customers in a respectful, courteous and equitable mannerWelcome and greet customersInform customers of seasonal specials and/or menu changesAnswer questions regarding the menu, food/beverage preparation, recipe ingredients, allergens, etc.Handle special customer requests such as separate checks, etc.Take food and beverage orders from customers; properly use the Point of Sale System (POS) to record ordersServe food and beverages to customers in a timely and courteous manner using and following reference pointsExercise "Veto Responsibility"A' when picking up food from the kitchen for delivery to customersMaintain cleanliness and organization in service areasCheck with customers to ensure that they are enjoying their meal and take action to solve any problemsAnticipate the needs of customers and respond promptly to any requests or concernsEnsure accuracy of customer check and promptly present check to customers approximately halfway through their mealEnsure tables are bussed and set for customers, with routine assistance from Bussers, Hosts and other co-workersThank customers and invite them to returnAccurately report all tip income on a daily basisCheck customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages in restaurants that serve alcohol.Additional Server Responsibilities: Servers are expected to work 1 Host shift (see job description) per week.Perform on a regular basis a variety of tasks contemporaneously with the duties involving interaction with and direct service to customers (including, but not limited to, brewing coffee/tea, refilling ice, rolling silverware, sweeping service areas, pre-bussing and bussing tables, organizing server stations) or as directed by management.Servers may be designated to come in for a reasonable amount of time immediately before the restaurant opens or to stay immediately after the restaurant closes for a reasonable amount of time to assist with opening/closing duties for shift readiness and other assigned tasks.Perform other duties as assigned in support of successful/efficient restaurant operations and customer service.Service Orientation - actively looks for ways to help peopleMust be upbeat, outgoing, and positiveAble to work positively in a fast-paced environmentExcellent verbal communication and interpersonal skillsPunctual with regular and reliable attendanceHonesty and integrityMust be 18 years of ageMust be able to effectively communicate with customers, management and coworkersBasic math (including the ability to make change), reading and writing skillsMulti-task oriented; ability to perform multiple job functions and take care of multiple tables at one timeAble to operate and enter information into POS systems or programs, and use other technical equipmentFollow workplace safety procedures, such as cleaning up spills, pouring coffee away from the table, etc.Safety conscious - must understand and always follow the food safety program guidelines, including personal hygiene, sanitation, and proper safe food handling procedures and must complete company food handler training requirements.Physical activity that includes continuous walking, standing, bending and lifting (up to 50 lbs)Moderate exposure to extreme temperaturesMust report to work in a neat, clean uniform and present a well-groomed, hygienic appearanceMust wear slip resistant shoes and apron at all times, as supplied by First WatchJob Types: Full-time, Part-timePay: $15.00 - $20.00 per hourBenefits:Dental insuranceEmployee assistance programEmployee discountReferral programVision insurancePhysical Setting:Casual dining restaurantSchedule:8 hour shiftDay shiftEvery weekendHolidaysMonday to FridayWeekend availabilitySupplemental Pay:TipsExperience:Serving Experience: 1 year (Preferred)Restaurant Experience: 1 year (Preferred)Shift availability:Day Shift (Preferred)Work Location: One location

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