Must be vaccinated for COVID-19 to apply Our AAHA-accredited veterinary practice is seeking an enthusiastic, animal loving Veterinary Receptionist with a strong work ethic and positive attitude to join our veterinary team.Primary ResponsibilitiesTelephone CommunicationA' . Answers incoming telephone calls using proper telephone etiquette.A' . Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.Client RelationsA' . Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.A' . Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.A' . Uses active-listening skills to obtain all necessary medical and personal information from the client.A' . Discerns any potential client problems, complaints, or questions and handles them appropriately.A' . Relays medical instructions; itemizes the client's statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies, and vaccination policies.A' . Provides clients with any information or instructions they will need prior to their appointments.A' . Provides clients with surgery estimates (prepared by veterinary) and schedules pre-surgical bloodwork.A' . Maintains knowledge of current wellness-care standards and common medical problems.A' . Maintains current client contact information.HospitalityA' . Welcomes clients and patients to the practice and makes them comfortable.A' . Monitors appointment schedule and communicates with clients about wait times and communicates with DVMs if a client is running late.A' . Uses the client's and pet's names to personalize communication.A' . Distributes new-client packets to all new clients.Appointment SchedulingA' . Schedules appointments and surgeries using Avimark.A' . Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time (10, 20, 30, or 40 minutes) according to the type of visit and doctor. Maintains "E slots"A' for emergencies as needed and helps keep the practice on schedule.A' . Inquires as to which veterinarian the client wishes to see when scheduling an appointment. If no preference is expressed, schedules as appropriate and gives the name of the veterinarian to the client.Computer Use and MaintenanceA' . Accurately enters and retrieves records and reports, previous medical history, vaccine information, enters fees and charges, and maintains the database.Marketing and Client EducationA' . Promotes the hospital to persons inquiring about the practice, fees, and products/services.A' . Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets' good health.A' . Distribute new client kits, handouts, and referral/specialist information as needed.A' . Promote the practice's products and services to clients, making suggestions when appropriate.RequirementsA' . Education equivalent to the completion of the 12th grade.A' . Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques.A' . Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.A' . Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.A' . Ability to complete assigned tasks in the time allotted without direct supervision.A' . Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.A' . Excellent interpersonal communication skills.A' . A commitment to outstanding client service.A' . Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.A' . Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.A' . Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.A' . Preferred: Ability to type 45 words per minute and use a 10-key adding machine.Job Types: Full-time, Part-timePay: $14.00 - $19.00 per hourBenefits:Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offProfessional development assistanceVision insuranceSchedule:Day shiftNight shiftWeekend availabilityCOVID-19 considerations:To keep our staff safe we are not allowing clients into our building. We are offering curbside service only. Masks are mandatory.Experience:Veterinary experience: 1 year (Preferred)Customer service: 1 year (Preferred)Veterinary: 1 year (Required)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location