Service Desk Analyst

Datawiz Corporation
Arlington, VA
Jan 22, 2022
Jan 28, 2022
Full Time
Service Desk Analyst IThis position will support a Government agency that requires US Citizenship.Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.Datawiz has a current opening for a Service Desk Analyst I to support their Federal Government client on a full-time, long term contract.In this role, the Service Desk Analyst I provides priority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.Responsibilities:Answer Help Desk phones and provide Tier I support to users on a variety of issuesResponds to telephone calls, email and personnel requests for technical supportLog and prioritize calls and provide reports as required on Service Level Agreements (SLAs)Identifies, researches, and resolves technical problemsPossess strong customer service and communications skillsAnalyze, evaluate, and test software and hardware problemsHandle heavy call volumeRequired:Minimum of 2 year(s) of experience working directly with customers.General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devicesProfessional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.Organizational skills with the ability to handle multiple tasks and projects at one time.This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work.Datawiz offers the following Benefits:MedicalDentalVisionFlexible Spending AccountHealth Savings AccountLife and AD&DShort-Term DisabilityLong-Term Disability401(k)Tuition AssistancePaid Time OffJob Types: Full-time, ContractPay: $45,000.00 per yearSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Help desk: 2 years (Required)ServiceNow: 1 year (Preferred)Work Location: One location

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