Dispatcher / Customer Service

FH Furr Plumbing, Heating, Air Conditioning, and Electrical Inc.
Manassas, VA
Jan 22, 2022
Jan 28, 2022
Customer Service
Full Time
Who Are We?F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"2nd generation, 40-year old family-owned business with over 440 employeesService Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main officeWhat Do We Have?Top-notch facilities/office environmentFully-equipped, well-maintained fleet of vehiclesExcellent support staffJob stabilityGreat compensationIndustry-leading benefits packageFeedback driven cultureForward-thinking management teamEmployee development ; upward mobility opportunitiesWho/What Are We Looking For?Coordinate the transportation movements of the techniciansMust keep track of the drivers' schedules as they change throughout the dayKeep track of the technicians' start and departure timesMust maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right techRequires interaction with drivers dailyAnticipate problems with routes and parts by making quick sound decisionsRespond to special requests from customers related to jobs performed by a technicianOrder parts for special ordersMaintain techs' vacation, sick and weekend schedulesFollow up on all pending/ recommended workForecast workload for 2-3 days outContact customers with parts pending and status of partsQualifications:Ability to pass a background check and drug testHigh school diploma (or GED)Demonstrate passion for excellence with respect to treating and caring for customersStrong decision-making abilitiesAbility to identify customer needs and clearly articulate product and service offeringsHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsTeam playerMultitasking and time management skills with the ability to prioritizeCore Competencies:Strong verbal and written communication skillsComfortable in navigating through multiple software systems and windows simultaneouslyAbility to show empathy when responding to customer's needsMust be flexible with the ability to adapt to changes quickly and think conceptuallyTraining:F.H. Furr will provide all of the training required for this positionCompensation:Paid hourly/weeklyShift:Full-timeAn option to work remotely after trainingAdditional Incentives:Up to $400.00 a month in bonus opportunities

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