Description Call Center Customer Service Representatives will be preferred for this position via Robert Half in the growing Energy/Natural Resources industry if they love building solid customer relationships. Are you an articulate, highly-skilled candidate? You could find an excellent career opportunity in this Customer Service Representative position. If you're looking for work in Middle River, Maryland and can work a long-term contract / temporary to hire position, this could be the Customer Service Representative opportunity for you! If you're at your best when working in a dynamic, rapidly-changing call center, this could be the position for you.Key responsibilities- Retrieve and oversee the sending of written business communications- Manage and place incoming telephone calls- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers- Deliver outstanding, friendly customer service in a timely fashion Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement- No stranger to performing extensive research to resolve complex customer inquiries- Strong customer service and office administrative skills- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired- Basic knowledge in computer software programs and office equipment- Upbeat, positive attitude and an approach to work rooted in professionalism - Foundational knowledge of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly- Customer service experience- Comprehensive knowledge of customer service experience- General familiarity with Microsoft Dynamics CRM- Expertise in filing- Microsoft Excel experience preferred- Demonstrated knowledge of Microsoft Word- Deep understanding of alphanumeric data entry- Adeptness in call centers- Practical knowledge of records maintenance- Excellent written, verbal and social communication skillsIf you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. All applicants applying for US job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/terms-of-use) .