Customer Service Representative

Antietam Broadband
Hagerstown, MD
Jan 26, 2022
Jan 28, 2022
Customer Service
Full Time
Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. The Customer Sales and Service Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.When you join Antietam Broadband You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.Schurz Communications and its subsidiaries strategic objectives:We will attract, invest in, communicate with, and retain top talent.We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.We will innovate, partner, experiment and create a better future together.We strive to continuously improve operating performance to ensure sustained growth.Responsibilities Include:Ability to prioritize and organize effectivelyAbility to utilize problem solving techniques with high end broad band equipmentAbility to use personal computer and software applications (ie word processing, spreadsheet, billing system)Knowledge of basic mathematicsKnowledge of video, broadband, and phone products and servicesKnowledge of common phone etiquette and de-escalation techniquesAble to communicate clearly, educate customers and promote/sell company servicesAble to work independently and plan accordingly to complete daily assignmentsMust be flexible and able to handle multiple tasks concurrentlyAdapting, learning and delivering the best customer service our industry can give.Sell and promote company products and servicesResearch customer complaints, processing payments and billing adjustmentAchieve sales goals by soliciting new and or up sell servicesFollow up on and close sales leadsResolve customer account issuesPerform other duties as may be requested by supervisorPerforms service order provisioning through multiple user interfaces of the following typesMaintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customersFollow all safety rules and comply with company policies and specificationsSpeak and understand English language proficientlyYou will need to have:3 years of CATV or other relevant technical/electronic experienceHigh school diploma or GED equivalentEven Better If You Have:Ability to lift to 25 lbs.Ability to work while seated for prolonged periods of timeAbility to wear telephone head set for prolonged periods of timeAbility to at times work remotely and independently from satellite officeWilling to participate in NCTI certification/development coursesTo learn more about Antietam Broadband, Click Here.