Senior Network Specialist (Remote)

Herndon, VA
Jan 26, 2022
Jan 28, 2022
Full Time
Discover employment possibilities with the DefinedTalent Team. We focus on individual professional success and building long-lasting strategic partnerships. Our goal is to find, match and place individuals with positions that compliment and utilize their skill sets. We believe in a humanized process and the utilization of interpersonal relationships that produce beneficial professional strategies. Begin your journey here. DefinedTalent is proud to be supporting a startup Managed Services IT company that is looking for a Senior Network Specialist _ to join their parent company with the intention of transitioning to the new entity once ready._As a Senior Network Specialist (Remote), you will provide level three support to the company's Managed Services IT customers in a remote environment while maintaining excellent communications and technical solutions. You will have a passion for helping people in need and have technical competencies in infrastructure engineering, system integrity, high traffic networks, end user systems, voice, and firewall. The ideal candidate can collaborate on large-scale projects and also complete assigned tasks independently. Folks at this company like to have fun while delivering exceptional services for their clients.Responsibilities: Design, develop, implement, and maintain network infrastructureDetermine network bandwidth needs and recommend measures to meet those requirementsConduct network modeling and analysis to construct a reliable, high-performance integrated networkProgram, monitor, backup, and maintain routers, switches, DNS servers, and other network hardwareMaintain firewall and perimeter security regarding hackingCollaborate with network architects to optimize system performanceRun regular tests to assess the security and efficiency of systemEnsure security for web users' accounts and informationArchitecture, engineering, implementation, and troubleshooting of networks, TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, firewalls, etc. and infrastructure technologies such as Active Directory, servers, networks, VM, AWS, Windows OS, Data Center, SaaS platforms, etc.Scripting and automation of services via Powershell, VB, Batch, etc.Develop knowledge base articles, standard operating procedures, best practices, processes, templates, protocols, and training materialsKeep up-to-date on the latest technologies and determine the best investments for the businessSupport the overall mission of delivering technology solutions to customersCreate a positive experience for customers in every support engagementQualifications: Passion for people, authentic, collaborative, and unafraid to learn from mistakesSalesforce admin experience a huge plusIT industry-specific credentials/designations a plus (Microsoft, Google, Salesforce, Amazon, VMware, CISCO, ITIL, etc.)Experience with CRM (Salesforce) and ticketing systems (Service Cloud, ServiceNow, Zendesk, etc.) a plusExperience with ITIL, incident management, and problem managementAbility to utilize multiple resources to determine root causes and resolutions of technology problems and incidentsAdditional certifications preferred, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), CompTIA Network+Familiarity with any of the following: Cisco products, Network Monitoring Tools, Distributed Antenna System, Windows Domain, Active Directory, DNS, Telnet, DHCP, TACACS+ & RADIUS, Microsoft Active Directory, Microsoft Member Servers, Kerio Email, Synology NAS Storage environmentFamiliarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networksRequirements: 5+ years of experience in IT, security or network systems, server management support, or network administrator positions preferredExceptional customer service, great phone presence, ability to deal with all levels of users in a professional mannerAdvanced experience of Windows Server, AWS, SaaS/Cloud platforms (Salesforce), CRM, virtualization networking concepts, and protocolsAdvanced experience of Mac/IOS, Android, Google Workspace, O365, Windows desktop OS, or any typical end-user technologiesMust be friendly and able to smile a lot while working in tough situationsAbility to lead and/or follow others in resolving customer requirementsAble to establish credibility and communicate effectively with executives of all levels with excellent verbal and written communications skillsProblem-solver and the ability to communicate technical information to non-technical end-usersTeam player with a strong work ethic operating with a sense of urgency and understandingMust be authorized to work for any US employerMinimal travel for high profile client or team meetingsAll qualified applicants will receive consideration for employment without regard to race, sex, ethnicity, religion, national origin, protected veteran status, gender identity, sexual orientation, or physical ability. *Candidate must be legally authorized to work in the United States. *Verification of employment eligibility will be required at the time of hire. *Visa sponsorship is not available for this position Job Type: Full-time