Lead Associate - Service Reliability Engineering (SRE)

Fannie Mae
Vienna, VA
Jan 26, 2022
Jan 28, 2022
Engineer, IT, QA Engineer
Full Time
Company DescriptionAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career. Job DescriptionAs a valued colleague on our team, you will act as a team lead in the designing, producing, testing, or implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems.You will apply expertise in software and systems engineering to ensure that both our internally critical and externally visible systems meet the appropriate performance needs of our users. In this role, you will be expected to: drive technical capabilities for increasing SRE value proposition within the portfolio; strategize portfolio / program reliability by working with cross-functional IT organizations and build roadmaps to drive reliability into the product; enable the portfolio to standardize and adopt application reliability metrics and improve application health; serve as a change agent in educating portfolio team members on reliability, evangelize SRE service capabilities, influence customers in adopting SRE services and best practices, measure and showcase the added value through metrics; educate and coach junior resources on application and infrastructure reliability best practices; and become the go-to person for all technical needs of the portfolio SREs.THE IMPACT YOU WILL MAKE The Service Reliability Engineering (SRE) Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care, so that you can deliver on the following responsibilities:Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups.Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs.Use a process-driven approach to leading design solutions.Implement new software technology and coordinate simultaneous implementation tasks across teams.May maintain or oversee the maintenance of existing software.QualificationsTHE EXPERIENCE YOU BRING TO THE TEAM Required Experience 4+ years of relevant professional experience;Experience as a full-stack developer with hands on knowledge of languages like Java, Python etc. and exposure with application / infrastructure architecture;Excellent verbal and written communication skills with experience presenting information and/or ideas to an audience in a way that is engaging and easy to understand;Experience collaborating cross-functionally on availability / performance issues in order to identify root-cause, determine areas for improvement, and drive those actions to closure through effective solutions;Extensive knowledge of principles, advanced techniques, and theories to suggest and implement solutions on a specific project, program, or product;Influencing skills to include negotiation, persuasion of others, meeting facilitation, and conflict resolution;Adept at managing project plans, resources, and people to ensure successful project completion in an Agile / Scrum environment in order to facilitate the design / development of engineering and resiliency methodologies through collaboration with engineering and product teams to implement shift left techniques on test design & automation;Knowledge of Performance and Chaos Engineering strategies and scripts with a strong emphasis on automated deployment, infrastructure automation solutions, and continuous integration & delivery processes;Ability to identify gaps in the code from a non-functional viewpoint and experience assisting other developers to fix the code and promote relevant reliability pattern implementations;Skilled in establishing and maintaining the overall health, availability, performance, resiliency, and capacity of technology products with specific experience in performance engineering and validations using JMeter, Load Runner, etc.;Skilled in cloud technologies and cloud computing to include Amazon Web Services (AWS) offerings, development, and networking platforms;Experience defining, measuring, and improving Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Operations Processes (Incident, Problem Management), and Operations Toil Reduction through Automation;Experience designing, building and implementing necessary dashboards from application and infrastructure health perspectives using tools such as Splunk, Dynatrace, Datadog, etc. to provide a single pane view of all critical business and operational information to relevant stakeholders;Excellent analytical and problem-solving skills with a passion to resolve the issues in a timely manner;Strong understanding & knowledge of Java / J2EE technologies & frameworks including UI / JavaScript frameworks, Spring Boot / Spring Cloud Frameworks, REST, Microservices, server-side frameworks; Knowledge on Cloud technologies and containerization using Docker & Kubernetes;Excellent understanding and demonstrated experience in the use of DevOps / CICD tools like Jenkins, Terraform, Jules, and automated deployment tools;Working knowledge of one of Unix operating systems;Knowledge of performance tuning of enterprise level Java / J2EE applications (Web and Application Servers Configuration, JVM parameters tuning, GC and Heap Size, Message Broker);Experience in implementing resiliency design pattern frameworks and validation;Experience in performance engineering tools - monitoring tools, performance testing tools, and analysis tools;Experience in troubleshooting Performance / Scalability / Availability issues in production environment.Desired Experience Bachelor's Degree or Equivalent;Candidates located in or around the Plano, TX areaRelevant certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, Splunk Certified Developer, Dynatrace, Sun Certified Java Programmer, etc.Additional InformationJob REF ID: REF2759D The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.