G105 - Tier 1 Help Desk - Cleared

NiSUS Technologies Corporation
Annapolis, MD
Jan 26, 2022
Jan 28, 2022
Full Time
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the area of responsibility.Schedule: Monday through Friday 10am - 6pmRequirementsTS/SCI with Poly Required 10 years of experience as a system administrator are required.Must have a Bachelor's Degree in a technical discipline5 additional years of experience as a system administrator may be substituted for a degree.One or more of the following certifications is requiredCCNA SecurityCCNP SecurityCISACNDCompTIA A+ CECompTIA Network+ CECompTIA Security+ CECompTIA CASP+ CECompTIA CySA+GCEDGCIHGICSPGSECISC2 CISSP (or Associate)ISC2 SSCPDesired:1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is a plus. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.BenefitsHealth & Life InsuranceDental InsuranceDisability Insurance401K Retirement Plan with MatchingTuition AssistanceVacation and Sick LeaveHiring BonusesReferral Recruitment Program