Technical Support Specialist (Remote)

Employer
Modis
Location
Columbia, MD
Posted
Jan 26, 2022
Closes
Jan 28, 2022
Ref
333350881
Hours
Full Time
Modis is hiring for 2 Technical Support Analysts that can sit in Alabama, Mississippi or Tennessee.Candidates with 1-2 Years experience looking to eliminate their commute apply today!Remote Technical Support Analyst should be focused on the highest level of client satisfaction. This position is responsible for monitoring and maintenance of customer networks with cutting edge technology as well as industry-standard software. The Remote Technical Support Analyst provides PC support for several diverse corporate environments. Technical Support Analysts work closely with service dispatch, outside vendors and carriers to meet customer SLAs, minimize circuit outages and resolve workstation hardware and software related issues.Technical Support Analysts will be responsible for:Troubleshooting Desktop and Laptop PC's.Basic network troubleshooting. Net+ Certification is preferred.Use of a ticketing system for issue resolution and documentationGuide end-users through troubleshooting via phone.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.Looking for the next step in your career? Apply Today!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/The Company will consider qualified applicants with arrest and conviction records.