Help Desk Analyst

vortalsoft Inc
Baltimore, MD
Jan 26, 2022
Jan 28, 2022
Full Time
Job Title : IT Helpdesk Technician Location : Baltimore/DC/Maryland area Responsibilities : will provide break-fix troubleshooting and repair services to our customers.Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.Must be able to provide own transportation.Provide quality customer and relations through use of customer management skills and other D1Employees.Diagnose machine performance problem.Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & SwitchesInstalling and repairing ServersTroubleshoot and installing in LAN-WAN environmentsProvide some desk side technical support for hardware and softwarePerform analysis to effectively identify potential problems to eliminate problems in the futureMaintain requisite technical competence to support the hardware and softwareInstall, move, add, and change hardware and related peripherals in accordance with the Change Management ProcessTaking appropriate actions to mitigate or eliminate hardware/software problemsHandle General Territory.Perform applicable preventative maintenance, per OEM specificationsA+CEJob Types: Full-time, Part-time, ContractSalary: $14.00 - $29.00 per hourSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: One location