1am-9:30am Alarm Operator/Dispatcher - Customer Service - Call Center

Dynamark Monitoring
Hagerstown, MD
Jan 26, 2022
Jan 28, 2022
Customer Service
Full Time
Do you want to save lives? Do you like sitting while you work? Do you want two weeks of vacation accrued in your first year with no waiting period before using? Do you want to earn monthly performance bonuses? Do you want to be more than just a number at your company? If yes to all, and you have great customer service skills, please apply now! We offer very competitive pay, signing bonus, monthly bonuses, predictable schedule with two days off in a row each week, great benefits, generous PTO and company holidays, opportunities for long-term growth, recognition for your work, employee events, contest giveaways, free sodas and coffee, a team environment, and amazing coworkers. Overview: Our Central Station Operators monitor incoming alarms, confirm emergencies with customers, and dispatch emergency services when necessary. They also take incoming calls and they treat each customer with respect and integrity. If you have the passion for service excellence, we would like to have you join our Five Diamond Team of Professionals.We are hiring one great full-time person for our third shift (1:00am to 9:30am) to work in our Hagerstown, MD location. Days scheduled will completely depend on business needs and having the proper mix of skill each day, but it will also be predictable and will include two days off in a row each week.Our base pay is $15.00/hour and 3rd Shift receives a $1.25/hour differential added to the base pay for all hours worked ($16.25 total) Duties and Responsibilities of Central Station Operator: Monitor and dispatch high-volume incoming alarm signalsUpdate alarm notes during/after dispatchAccurate data entryAnswer incoming calls from customersProvide service excellence at all timesVarious other duties as assigned Requirements: Experience as a Data Entry or Customer Service Representative a plusExcellent Phone, Computer and Customer Service skills requiredAbility to multitask and prioritize workflow with a high degree of accuracyClear communications with customers, coworkers, and field techniciansMeet all UL and TMA requirements to a passing level (will train)Bilingual Spanish a plusOpen availability (days) requiredAll candidates must pass a background check and drug screening.We are an Equal Opportunity EmployerJob Type: Full-timePay: $16.25 per hourBenefits:401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftNight shiftSupplemental Pay:Bonus payApplication Question(s):Please explain why you are interested in our 3rd shift (1am to 9:30 am).Language:Spanish (Not required, but is a plus!) (Preferred)Shift availability:Overnight Shift (Required)Work Location: One location