Description: Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. Danfoss has clients that hire them to provide the HVAC and refrigeration equipment. These call center folks will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. If they work on holidays they will get double time. Because they are 12 hour shifts candidates will be receiving overtime every other week. -Answering inbound calls, providing customer service to all Danfoss clients -Performing data entry, working on the computer - Using various computer systems, navigating through the computer - Making outbound calls to follow up with clients ensuring customer satisfaction - Learning the Danfoss products and services to effectively communicate with internal and external employees and clients - Documenting all account information, reviewing accounts, service plans, etc Skills: CSR, Call Center, Inbound calls, customer service, outbound calls Top Skills Details: CSR, Call Center, Inbound calls, customer service, outbound calls Additional Skills & Qualifications: Call center and customer service experience. Troubleshooting on the computer, making follow up calls, getting back to customers, etc. Performing data entry and working on the computer. 1+ years experience working in a call center, providing customer s If they have Salesforce experience or any CRM experience its a plus (they are switching to a SF tool soon) Experience Level: Entry Level About Aston Carter: At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.