Front Desk Receptionist

Police Federal Credit Union
Upper Marlboro, MD
Jan 26, 2022
Jan 28, 2022
Full Time
POLICE FEDERAL CREDIT UNIONJob DescriptionTitle: Front Desk ReceptionistThe Police Federal Credit Union, headquartered in the Washington, DC Metropolitan area, is a full service, not?for?profit financial institution that has been committed to protecting the financial interest of members of the law enforcement community since 1935. We have an immediate career opportunity for a full?timeFront Desk Receptionist position reporting to the Branch Manager at our Upper Marlboro, MD location. This position is responsible for projecting a positive and professional image as a representative for Police FCU in receiving visitors and guests, answering telephones, processing mail, and performing various administrative and clerical duties as assigned.Police FCU has a workforce that is committed to exceeding expectations and building lasting relationships to help the organization continue steady growth. We offer an excellent working environment, good benefits including health and life insurance, 401(k) benefits, comparable compensation, and vacation/sick leave programs.Organization Conformance Statement: In the performance of their respective duties and responsibilities all employees are expected to conform to the following:Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and management.Perform quality work within deadlines with or without direct supervision.Interact professionally with other departments, employees, customers, members, and management.Work effectively as a team contributor on all assignments, and have general knowledge of PoliceFederal Credit Union's operations and services.Essential Duties and Responsibilities: The following are the essential duties and responsibilities of the position:Receive and announce visitors and guests to the Credit Union in a prompt and professional manner.Coordinate follow through so visitors and guests are met promptly. Maintain sign?in MS?Excel l tracking spreadsheet on a daily basis.Answer telephones. Disseminate information or resolve questions, and/or route calls to appropriate individuals. Put calls on hold and coordinate follow through so caller is handled as promptly as possible and/or put into voicemail or take message at caller's request.Provide administrative and clerical support to the facility as required. This may include entering member request into tracking log, processing mail, and compiling membership packets. Utilize Credit Union procedures and computer applications that may include email, Internet, word processing, spreadsheet, database and system software.Track and process Share Certificates which includes opening, closing, tracking and mail documentation to member as requiredOrder Deluxe checks for members as requested. Process new account inquiries through Deluxe.Process change of address requests along with follow up to ATM Department with completion of documents forward to the Member file.Assist members with completing Visa Credit Card applications.Provide support of closed member accounts for quality control as directed. Accept, review wire transfers for members and work with the Accounting Department for submittal following processes and proceduresGeneral Duties and Responsibilities: The following are the general duties and responsibilities of the position:Maintain an up?to?date list of employee extension/telephone numbers.May be required to assist the Member Service Representative when staffing needs occur. This may include but is not limited to, processing request for certificates of deposit and ordering checks for members.Assist with the distribution of deliveries. Research and resolve questions on proper distribution.Perform additional duties as assigned by Management.Qualifications: Incumbent will have a minimum of one (1) year relative experience preferably in a similar environment; AA degree preferred or equivalent combination of education and experience.Work Site: Although the central offices for Police FCU are located in Upper Marlboro, employees may be required to report for work at other branch locations on an as needed basis.We are proud to be an equal opportunity employer Website: Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location

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