IT Support Analyst

Allan Myers
Fairfax, VA
Jan 26, 2022
Jan 28, 2022
Full Time
Responsibilities Business Applications Support Analyst Allan Myers seeks a Business Applications Support Analyst for our Chesapeake, Virginia Office. This role is responsible for using knowledge of software programs and business processes to help our company maximize technology implementations and ultimately support our users. To excel in this position, you should be an experienced professional with strong creativity and curiosity toward business processes. The ideal candidate will be able to demonstrate their problem-solving and critical thinking on each and every assignment, employ their verbal and written communication skills to influence outcomes and bring their tenacity and drive to achieve business objectives. Key Responsibilities IncludeProvide direct user support for issues escalated from internal and external service teams including those escalated outside of standard business hours.Support technology deployments in the field and assist in providing end user training on proper use of the technology.Conduct site visits to maintain a current level of understanding of how our users are leveraging technology to support their business process. During these visits address any technology needs at these sites including technology swaps, cleanup, troubleshooting and training.Assist users with identifying opportunities to streamline existing work processes by taking advantage of additional existing system functionality. Qualifications Experience and Education RequirementsBachelor's degree in Business or Information Technology, Computer Science, Engineering, Finance or related field.2 - 3 years' related experienceExperience with and knowledge of the following is a plus:Business Intelligence and reporting tools.Construction Financial and Cost AccountingMaterials or Product sales and deliveryEstimating and Project ManagementRequired Skills & Knowledge: Must possess working knowledge of: Microsoft Office Products, Mobile platforms, server and client architecture, network communication, enterprise backup and recovery process.Strong verbal and written communication skills.Strong organizational and problem solving skills.Ability to work independently and handle multiple tasks simultaneously without direct oversightExperience with Microsoft SharePoint, Construction Enterprise/Cost Accounting systems a plus.Professional Certifications such as, CompTIA IT Fundamentals & CompTIA A+ are preferred, others such as Project +and Cloud+ are a plus Overview Allan Myers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.