IT Support Technician - MSP

Bowman Williams
Falls Church, VA
Jan 26, 2022
Jan 28, 2022
Full Time
IT Support Technician - MSPWe seek an IT Support Technician - MSP to join a growing Managed Service Provider. The IT Support Technician - MSP has the opportunity to step into a hybrid Junior Support Engineer role shadowing senior technicians on more complex issues to grow their knowledge and become more autonomous. The IT Support Technician - MSP will be part of a team coordinating technology refreshes and deployments to end-users.The IT Support Technician - MSP position requires someone with 1-2 years of IT support / MSP experience who enjoys working with customers and learning from senior-level engineers. The IT Support Technician - MSP will have experience troubleshooting, installing, configuring, and testing different technologies. This opportunity allows the selected candidate to grow internally with the company.IT Support Technician - MSP Experience: Install, configure, test, and maintain operating systems, application software, and system management toolsTroubleshooting of modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless2+ years experience working for a Managed Service Provider/tech experience Manage tickets using AutotaskTroubleshooting of multi-site Active Directory 2008R2/2012/2016 environmentsTroubleshooting of Office365 & Microsoft Exchange 2010/2013/2016 environmentsTroubleshooting of on-premises networks with multiple WAN and VLAN configurationsTroubleshooting of virtualization environmentsKnowledge of Remote Desktop TechnologiesExperience with networks (SonicWall, Cisco, Meraki, Ruckus, etc.)Minimum of 1 or more Industry certifications: CompTIA (Fundamentals, A+, Net+, Security+, etc.), Microsoft, Cisco, or comparable(s)Help test/evaluate network systems to eliminate issues and identify opportunities for improvementIT Support Technician - MSP Benefits: Salary: $45,000- $60,000401k+ company matchHealth CoveragePTO*Actual salary of IT Support Technician - MSP to commensurate with experience* Opportunity Location Falls Church, VA Proposed Salary $45,000 - $60,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Tagged: #SO555