Product Operations (Manager level)

Capital One
McLean, Virginia
Jan 26, 2022
Feb 24, 2022
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Product Operations (Manager level)

Product Operations, Authorizations Platform

Authorizations are the day-to-day face of Capital One to its millions of cardholding customers. When customers use their cards, an authorization request is sent through a complex web of systems and technologies across the payments industry. Across this payments stack, the authorization is routed, inspected, and ultimately decisioned: "approve" or "decline."

Capital One's Authorizations Platform evaluates more than 16M credit card charges per day. Our team is made up of a suite of products that enable the routing, inspecting, and decisioning of those authorizations. We are on a journey to expand the scale and impact of our team by embracing innersourcing to make it more easy, fast, and simple to contribute to our platform. This will allow us to work with new teams at Capital One, expand the use cases of our platform, and ultimately generate additional business value for the enterprise.

As the Program Manager for the Authorizations Platform, you will be responsible for developing and maintaining a productive platform ecosystem for our teams, customers, and stakeholders. Initially, you will focus on defining our platform's approach to innersourcing. From there, your day-to-day will entail execution and delivery of innersourcing operations, platform support, and program team ceremonies, as well as other horizontal program initiatives such as end-to-end testing, program reporting, data stewardship, and our well-managed agenda.

You will:
  • Work horizontally to drive a unified platform vision across Authorizations;
  • Deliver and own documentation, servicing, and measurement of our federated platform model;
  • Setup and oversee platform support systems for our internal customers;
  • Manage program-level ceremonies with platform leadership;
  • Plan and execute end-to-end testing across platform product teams;
  • Define and own additional horizontal platform initiatives such as platform reporting, data stewardship, and our well-managed agenda.

We are looking for someone with / who has:
  • An exceptional ability to influence and unite diverse stakeholders towards a common goal;
  • Demonstrated experience or interest in our industry and its underlying technology;
  • Commitment to quality and an ability to dive deep into complex problems and decision making;
  • Ability to not only deal with ambiguity, but also develop personal ownership and provide collective clarity in such situations;
  • An innate bias for action;
  • Strong written and verbal communication.

Basic Qualifications:
  • At least 2 years of experience in Process management, Product operations or Product delivery

Preferred Qualifications:
  • Bachelors or Masters degree
  • Lean, Agile, Six Sigma, Business Process Management, or certification
  • 5+ years of experience in Process management, Product operations or Product delivery
  • 2+ years of experience monitoring and reporting data

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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