Principal Extended Ops Associate - Intent Delivery Lead

Capital One
Richmond, Virginia
Jan 26, 2022
Feb 24, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Extended Ops Associate - Intent Delivery Lead

What's In Your Wallet? .... YOU can deliver the answer! Card Delivery Solutions is the organization trusted to develop and send over 50MM credit cards to Capital One Card customers each year. The physical card continues to evolve as an advanced payment and security mechanism as well as a prestigious representation of our Brand. This increases the demands on the team to develop plastic cards and metal cards, integrate advanced payment and security mechanisms into the card, deliver customized welcome packages, and enable real-time in-store card issuance for our partners.

This intent delivery lead role within Card Delivery Solutions will be accountable for engaging with internal intent owners across US Card and Partnerships to design and deliver new card products and services to market. In addition to intent owners, the role involves interaction with Operations, Tech, Brand and our supplier network to manage an overall pipeline of innovation and deliver individual projects.

Role responsibilities:
  • Manage projects to efficiently and effectively scope, design and deliver new card products and collaterals to market
  • Manage client relationships to effectively influence strategy while delivering on business objectives
  • Partner with Operations teams and external suppliers to ensure operational readiness for new initiatives
  • Identify and drive process improvement efforts for the sake of innovation and controlled/efficient delivery
  • Deliver flawlessly on assigned projects

The Person:
  • Embraces bold ideas and exercises intellectual curiosity to test assumptions and challenge conventional thinking
  • Clear results orientation and focus on achieving both short- and long-term goals
  • Ability to exercise flexibility for changing business needs in a fast-paced environment by demonstrating initiative, prioritization and independent judgment
  • Organized in white space
  • Good problem solver
  • Detail-oriented

Basic Qualifications:
  • High School Diploma, GED or Equivalent Certification
  • At least 3 years of experience in Process, Project, Relationship or Risk Management

Preferred Qualifications:
  • Bachelor's Degree
  • At least 1 year experience with a TSYS System
  • At least 2 years experience in third party or extended operations management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs