Global IT Service Desk Senior Manager

Arlington, VA
Jan 13, 2022
Jan 27, 2022
Full Time
Kforce has a client that is seeking a Global IT Service Desk Senior Manager in Arlington, VA.Key Tasks: * Global IT Service Desk Senior Manager will partner with the Cybersecurity and Infrastructure leads to deliver excellence with great focus around data and device security * Manage the regional IT support staff, provide technical support in the use of personal computer hardware and software in an Office 365 environment * Lead and support development of innovative processes to enhance and expedite task assignments, workload distribution and reduce downtime * Engage with local 3rd party service providers for local needs and manage the relationships with those global vendors for performance management and financial efficiency; Also manage the vendor relationships and negotiations for optimum support * As a Global IT Service Desk Senior Manager, you will define and develop the tracking metrics for performance evaluations of the Service Desk organization * Manage the IT equipment deployment process for both Windows based pcs and Apple Macs and develop the mechanics to maintain hardware and software inventories * 10 years in information technology management support * Comprehensive understanding of network architecture, Office 365 environments, device management and identity management * Experience with Active Directory, Azure and O365 administration * Strong problem-solving skills * Strong written and verbal communication skills is required * Proficient in both Windows and Mac hardware to facilitate support and direction for problem solving the reported issues * Experience with setup and troubleshooting Audio/Video conferencing equipment * Strong written and verbal communication skills is required * Knowledge of specific systems like Adobe, NetSuite, Salesforce, and SharePoint is a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours

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