Full Time Market Teller

Employer
Fulton Bank
Location
Hagerstown, MD
Posted
Jan 25, 2022
Closes
Jan 28, 2022
Ref
330572001
Function
Accountant, IT
Hours
Full Time
Value Proposition: Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home. Overview: Floating position to covers our centers in the Hagerstown, MD (Washington County) and Frederick, MD Markets. Full-time position, approx. 40 hours/week, with days and hours varying based on branch needs. Must be available to be scheduled around branch operation hours.The Market Teller provides industry leading service while facilitating customer transactions and the referral of bank products and services within the transactional role of the Financial Center. Embraces, promotes and is accountable for delivering Fulton's superior customer experience program. Encourages customers to use self-service banking solutions including: ATMs, on-line and mobile banking to enhance their service experience. Prepares and maintains accurate records and balances all daily transactions. Promotes banking services and directs customers to appropriate employees or departments for specialized services. Responsible for traveling to various financial centers as assigned. Schedule and location may vary from day to day. Responsibilities: Assist clients with transaction needs and accurately performs Teller transactions in accordance with bank policies and procedures. Issues negotiable instruments, completes Currency Transaction Reports when applicable, and adheres to all audit, assessment and compliance policies/procedures and standards. Maintains good working relationships with fellow employees to ensure teamwork within the Financial Center and through the bank.Accountable for the referral of products and services at the Financial Center. Recognizes, demonstrates and follows-through on referral opportunities. Utilizes open ended questions and effective listening skills to generate a two way conversation and identify customer needs across all product and service lines, not limited to deposit and credit products, in order to achieve assigned goals. After identifying needs, introduces customer to appropriate Financial Center sales employee or business partner.Responsible for compliance with applicable regulations, operational and security policies and procedures, and all risk management elements associated with the position and as defined by management. Qualifications: EducationHigh School Diploma or equivalent. (Preferred)Experience6 to 12 months customer service experience. (Required)6 to 12 months customer service and/or cash handling experience in financial services, retail sales, or a similar goal-oriented environment. (Preferred) : This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement : As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future. EEO Statement : Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.