Service Dispatch Coordinator

Quick Servant Co Inc
Annapolis Junction, MD
Jan 25, 2022
Jan 27, 2022
Program Manager
Full Time
Quick Servant Co. handles commercial HVAC, Refrigeration, and Cooking equipment. The Dispatch Service Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the clients requesting service, our Technician teams, and other relevant departments.Job requirements and Responsibilities: Manage daily operations of field technicians including scheduling, times, & GPS Reporting.Prioritize call schedule according to urgency and partner expectations.Monitor the route and status of repairs to coordinate and prioritize call schedules.Act as a communication liaison for partners, account managers, and technicians.Collaborate with management and technicians to modify service schedule.Data entry for service logs and call records.Work autonomously and in team settings.Capable of following office procedures and guideline.Outstanding organizational and multitasking abilities.Active listener with excellent communication skills.Sound judgement and critical thinking in a fast-paced environment.Benefits and Perks: $500 sign on bonus.Paid Medical, Dental and Vision Insurance.Paid Life and AD&D Insurance $15k coverage.Optional 401K (after 1 year).Optional short-term disability.Paid major Holidays.Paid sick leave and vacation.Overtime potential.Quick Servant first laid its roots in the Baltimore Washington area and has continued to grow over its 40-year history from 1 to about 70 Service Technicians. In the last 7 years, Quick Servant expanded its service areas to include Richmond, Virginia Beach and Delaware. Most recently, service has expanded to New Jersey and Pennsylvania. Quick Servant's opportunities for growth and personal development are unlimited. Come be part of a team that wants to see you succeed!Job Type: Full-timePay: $18.00 - $24.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:Monday to FridayExperience:Dispatching: 2 years (Preferred)Customer service: 2 years (Preferred)Work Location: One location

Similar jobs