Help Desk Technician

Elkridge, MD
Jan 25, 2022
Jan 27, 2022
Full Time
Description:Planet Aid is a nonprofit organization that collects and recycles used textiles to protect the environment and support sustainable development in impoverished communities around the world. We are seeking a full-time Help Desk Technician who will report to the IT Manager, in our Corporate Office located in Elkridge, MD.SUMMARY: The Help Desk Technician will provide in-house technical support for Planet Aid's corporate offices and individual business units while moving systems forward in their lifecycle. This position will report to the IT Manager and play a key role in the maintenance, support, implementation, and advancement of all aspects of technology at Planet Aid. The candidate will help in the development of systems and procedures to help automate tasks.ESSENTIAL DUTIES AND RESPONSIBILITIES (other responsibilities may be assigned): Provide in-house technical support, addressing hardware and software issues as they arise in corporate offices and individual business units (on-site and RMM support).Manage ticketing support system.Maintain and configure office networks and cabling.Support and expand cloud infrastructure while maintaining active directory functionality.Facilitate implementation and utilization of project management tools.Manage device set-up and distribution for new employees or user upgrades.Develop policy and manage the deployment of devices using Microsoft Intune.Protect the organization's data by testing and Security Stack Management.Planet Aid's mission is to inform, mobilize, and inspire individuals and communities to work together to bring about worldwide environmental and social progress. Planet Aid recognizes that the Earth's resources are finite and that good stewardship is essential for the well-being of current and future generations. The projects we support thus aim to protect the environment, reduce waste, and increase the efficient use of vital resources.Planet Aid offers a wide variety of benefits, programs and services. Benefits include, but are not limited to, medical, dental, vision, disability, 401(k), paid holidays, paid sick days and vacations.. Requirements: QUALIFICATION/COMPETENCY REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: Education: Associates degree in information systems, IT, networking, computer science, or related field. Additional experience in the field will be considered in lieu of a degree.Professional Experience: Minimum one (1+) year of experience in a help desk, tech support, information technology or similar role.Required Skills (systems):Ticket support (Ninja, Spiceworks, PSA)Break / Fix Support (Mac, PC, Linux)Cloud Infrastructure (Azure / AWS)Office 365 Support and ManagementNetworking / CablingPreferred skills (systems):Active Directory Support (Azure AD)Intune ManagementServer Support (Windows 2019 / Hypervisors)Security Stack Management (NextGen FW, EDR, SIEM, ProofPoint)Project Management and Documentation (Jira, Asana, Monday)RMM Support .LANGUAGE SKILLS: Ability to explain technical problems and solutions in a comprehensible fashion to non-technical users. Ability to effectively present information and respond to questions from managers, supervisors, and employees. Must be able to read, speak, write, and understand basic levels of English.REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.OTHER SKILLS and ABILITIES: Familiarity with database record-keeping and ticketing to record and track information, as well as other online applications such as mapping and routing tools. Must be detailed oriented, self-driven, results-oriented, and motivated to work with minimal supervision. Ability to prioritize workflow and effectively delegate tasks. Must be flexible in adapting to changing requirements and priorities.*PHYSICAL DEMANDS: *May require lifting and carrying boxes of supplies or equipment up to 40 lbs. Extended periods of sitting while on a PC/laptop or phone. Must be able to disconnect, lift and move PCs and monitors to new desks, and maneuver under desks/in-tight spaces in order to run cables and wires for PCs and peripherals.WORK ENVIRONMENT: Office/business/school settings with some exposure to the elements depending on workload. Planet Aid will provide PPE equipment such as protective eyewear, earplugs and gloves, and any other clothing needed to perform the job. Travel required to Planet Aid's operations, meetings, and training, as necessary (10%-15%).orPlanet Aid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Job Type: Full-time