Optical Retail Sales Associate - Full-Time

Employer
Eyemart Express
Location
Salisbury, MD
Posted
Jan 25, 2022
Closes
Jan 27, 2022
Ref
330885239
Industry
Retail
Hours
Full Time
Optical Retail Sales AssociateThis is for a full-time position.Optical Retail Sales experience is preferred but not required. We are willing to train.Are you looking for a career that will bring you "home?" A career with a company that has one of the absolute best store leadership teams on the planet?! Well, you just found it!One of the nation's TOP optical companies, Eyemart Express is seeking candidates with a strong retail background for a position at one of our store locations. For nearly 30 years, Eyemart Express has been setting the pace and the standard when it comes to delivering an awesome customer experience along with great prices and the fastest service anywhere! We have full-service labs in every one of our stores! And we're growing every year with new stores opening throughout the country. Your career growth potential is endless!So, if you're looking to join a company that leads the industry in service, quality & speed, and that is rapidly expanding to well over 200 stores, then Eyemart is the place for you! If you have the drive, the talent, along with the leadership experience in bringing teams together and exceeding goals, then we want to talk to you. Take a look at some of the things the role consists of and send us your resume today!Job Description:The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.Duties and Responsibilities:Provide exceptional customer serviceMaintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchangesCompute and process payment transactions/refunds using in-house Point of Sale systemPerform other administrative tasks as assignedProcess insurance claimsMaintain up-to-date knowledge of productsCreate and maintain patient files, following company and HIPAA policies regarding confidentiality.Input customer information into computer systemAssess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (ie frames, lens type, coatings)Take necessary measurements (ie measuring the patient's pupillary distance)Prepare work order for lab ensuring all pertinent information is listed (ie patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)Pull correct lenses according to work order specificationsInspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordinglyEducate patient on how best to care for their glassesAdjust/repair damaged frames, replace nose pads and missing screwsPrice, stock and straighten merchandiseEducation and Experience Requirements:High School Diploma or GEDExperience working in retail, customer service, or salesExperience working in the optical industry is preferredSkills and Abilities:Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)Ability to occasionally stoop, bend, kneel, crouch, reach, and twistAbility to lift, carry, push, and/or pull up to approximately 25 lbsMust possess excellent hand-eye coordination and fine motor skillsAbility to operate basic office equipmentAbility to communicate clearly and concisely, both orally and in writingAbility to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properlyAbility to multi-taskAbility to identify and solve problems, and facilitate problem solvingAttention to detailTime management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assistAbility to deal with stressful situations such as dissatisfied customersAbility to establish and maintain effective working relationships with fellow employeesWorking Environment:Work is performed primarily in an indoor retail store settingHigh level of interaction with general publicWork is independent and with patientsEnvironment is often fast-paced and deadline orientedWork with small manual tools (screwdriver, pliers, etc.) on a regular basisSome exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab