Service Desk Technician Level 1 (MSP)

Bowman Williams
Washington, DC
Jan 25, 2022
Jan 27, 2022
Full Time
We are a Managed Services Provider with a focus on providing IT support, cyber-security, and cloud solutions to small to medium sized businesses throughout the DMV. We encourage an open atmosphere that empowers our team to challenge each other, collaborate, and learn from one another. We pride ourselves in having extremely low turnover with our customers and employees, by continually listening and responding to their needs.The Service Desk Technician Tier 1 (MSP) will be taking calls, resolving issues that can be done so quickly, and escalating difficult or more complex issues with great documentation. This position is primarily responsible for answering inbound support call and taking tickets via ConnectWise.Service Desk Technician Tier 1 (MSP) Duties & Requirements:Act as the single point of contact to the customer for all types of support requestsStrong understanding of PC hardware and current supported Microsoft operating systemsExperience with managing user accounts via Active DirectoryExperience with administration and support of Office 365Experience with MS Server versions 2008 through 2019Network infrastructure support: Routers, switches, and firewallsFamiliarity with ConnectWise, Automate (Labtech), and Control (Screenconnect) or similar MSP toolsMSP experience a mustService Desk Technician Tier 1 (MSP) Benefits:Health, Vision, and Dental Insurance15 Days PTO401(k) with company matchOngoing Paid Training and Certification ReimbursementOpportunity LocationWashington DC Proposed Salary$45,000 - $55,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.Tagged: #MH333