Field Service Technician

Albertsons Companies
Silver Spring, MD
Jan 25, 2022
Jan 27, 2022
Full Time
The Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the US The Northern California Division Information Technology Department has an opening for a Field Services Technician III. This position will service retail locations in Reno, Lake Tahoe, Susanville and Lovelock.Key Responsibilities include, but are not limited to:Support standard hardware platforms and systems installed throughout Safeway.Repair all approved standard technology hardware including PC/server hardware, network hardware, multi-function printers, scales, & point of sale equipment.Provide complete recoverability of systems and applications.Trouble shoot resolution.Installation of new hardware and software.Provide customers with IT support; meet goals for service level agreements.Provide network and remote connectivity (hardware/software) support.Maintain equipment inventory controls and policies.Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.Interface with all Corporate IT groups for on-site support and technology resolutions.Adhere to repair standards and service levels established.Driving is required for this position including but not limited to regions such as Vallejo, Concord, San Ramon, Stockton & Sacramento; a company issued van will be provided.Qualifications: High school graduate, BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.2+ years retail business experience preferred.2+ years' experience with retail store systems, technology systems and hardware preferred.2+ years' experience with installation and configuration of desktop and peripheral technology preferred.Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.iOS and Android knowledge.Demonstrated ability to follow written/verbal instructions, defines problems, collect data, establish facts, and draw valid conclusions.Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.Understanding of how hardware/software systems inter-relate.Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.Must have a good, safe driving record. Solid mechanical skills.Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on-call support capacity.Strong sense of urgency, business ethics, dependability and follow through.

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