Front Office / Guest Agent Supervisor - Hotel Indigo

Chesapeake Hospitality
Baltimore, MD
Jan 25, 2022
Jan 27, 2022
Full Time
Image:Overview:"Hip", "upscale", "jazzy" and "eclectic" are all words to describe the Hotel Indigo Baltimore Downtown. With a personality of its own, this 100 year hotel has been labeled as a historic landmark and is known for being home to the first YMCA in Baltimore.Position Summary:The Front Office / Guest Service Supervisor is responsible for overseeing the operation of the front desk and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitabilityResponsibilities:Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.As needed, assist with scheduling, hiring and training front desk employees.Monitors, coaches, and evaluates guest service representatives and night auditors.Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.Follow all cash handling and credit policies.Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.Balance and prepare individual paperwork for closing of shift according to hotel standards.Maintain a clean work area. Fill in and support coworkers and team as needed to ensure efficient operation.Perform duties, special assignments and projects as requested by management.Qualifications:Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented mannerwhich requires strong customer service as well as written and oral communication skills.Maintain a warm and friendly demeanor at all times.Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.Must be effective at listening to, understanding, and clarifyingconcerns raised by employees and guests.Must be able to multitask, delegate and prioritize to meetdeadlines.Attend all hotel required meetings and trainings.Must be able to maintain confidentiality of information.Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.High School diploma/GED or equivalent education/experience required.Experience in a hotel or a related field preferred.2+ years of front desk experience required.While performing the duties of this job, the employee is required to stand, walk, balance, reach, push, pull, lift, grasp, feel,talk, hear, see, smell, taste, climb in and out of vehicle and perform repetitive motions that require manual dexterity duringand throughout their shift.Benefits:We offer competitive wages and benefits that include:FULL-TIME BENEFITSMedical, Dental & Vision InsuranceFlexible Spending Account401k retirement planLong-Term & Short-Term Disability InsuranceLife InsuranceTuition ReimbursementPaid Time OffHoliday PayDiscount travel programGrowth opportunity in an evolving organization, and much more.PART-TIME BENEFITS401k retirement planLife InsuranceLong Term & Short-Term Disability InsuranceDiscount travel programGrowth opportunity in an evolving organization, and much more.Career Growth:Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.FRONT OFFICE CAREERTelephone OperatorConcierge AttendantBreakfast Room AttendantReservations ManagerGift Shop AttendantParking Attendant / Valet / Shuttle DriverReservations AgentSwimming Pool GuardtoFront Desk Agent / Night AuditortoFront Desk / Night Audit SupervisortoFront Office ManagertoRooms Division Manager / Director of Guest ServicetoGeneral Manager / Assistant General ManagertoCorporate OperationsOr cross-train to any other department or position!Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.