Product Management, Ops Manager - remote

Washington, DC
Jan 24, 2022
Jan 26, 2022
Full Time
About Copado:Copado powers the world's largest digital transformations through a fusion of cloud-native DevOps and end-to-end test automation. From Coca-Cola to Dropbox to Toyota, 200+ innovative brands leverage our low-code platform to unleash the full power of Salesforce and SaaS clouds. Copado is on a mission to make release days obsolete by helping development teams drive 307% ROI, 20x faster deployments and 78% fewer production failures.Brief Summary of role:The Strategy & Business Operations team within Copado is looking for an experienced Product Operations Manager to drive analytical business processes and problem-solving across the organization. The candidate will be a change agent within the Strategy & Business Operations team, partnering with Product, Engineering, Architecture, Services, Sales Engineering, Operations, and Finance, and others to drive excellence around product development and enablement. The ideal candidate will play a key role in defining, delivering, operating, and evolving Product Development team's operational practices - including strategic planning, budgeting, agile practices and agile operations. Ensuring the continued development and evolution of our Software Development Life Cycle (SDLC) processes and tools is a critical part of this role. As a Product Operations Manager you will be at the intersection between customer success, services, technology and operations teams. Through close collaboration with internal and external stakeholders you will be responsible for ensuring products are created in the right way by supporting product releases, quarterly business reviews, managing product operations, enabling the product team on best practices, analyzing regional adoptions trends and advocating additional business cases to add to the product roadmapWhat you'll be doing: Develop long-term strategic vision for product engineering operations - how we run the development organization, planning process, agile practices, and product development role definitionsDevelop positive relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the programFacilitate and organize product quarterly business reviews across the organizationLeads and participates in product initiatives to identify and implement process improvements in support of our businessScale key activities around data management, analytics, and reporting across our integrated planning processes for developing our long-range plans, quarterly business reviews, annual OKRs and budgeting processes with a focus on key decisions to be made about product investments and architectural decisionsDrive analysis and recommendations to help build scalable processes for managing against our budget targets and gaining insight into how we invest our dollars across the product portfolioWork with Finance, recruiting, and planning business communities to ensure excellence in all operational and fiscal activities including staffing levels, budgets, and planningWork with Legal team to solidify our patent process for product managersWork with Marketing and Events to ensure excellence in all operational activities related to Customer Advisory Board meetings twice a year.Internal Product owner for product related capabilities in CRMWe are looking for someone with:3+ years of experience working cross-functionally, specifically with Engineering as a product owner. Works seamlessly in a matrixed environment to drive planning and execution of a technical roadmap and process improvementsMust have strong technical experience with SalesForce - eg. SalesForce Admin certified, SalesForce Product OwnerExperience with Portfolio Management, specifically with building and driving processes around prioritization of proposed investmentsVery strong interpersonal skills, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties. Strives for healthy collaborationAbility to lead all aspects of a variety of projects/programs simultaneouslyProven experience in fast-paced and high pressured work environmentProven ability to iterate, focus on what is most important and continually improveFamiliarity with SaaS business and operating modelsBachelor's degree from 4 year college or universityCopado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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