Senior Sales and Customer Service Associate - Downtown

Massage Envy
Silver Spring, MD
Jan 24, 2022
Jan 27, 2022
Full Time
Overview: Job Summary We are seeking an experienced polished professional who is passionate about wellness. This opportunity is for a Full Time Senior Front Desk Associate. The ideal candidate will have 2-3 years of customer service and a successful track record in sales - preferably in a luxury hotel, high-end retail, or spa environment. What We'll Accomplish Together: Key Role Functions Providing excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management. Assist in management of all daily operations of the Spa. Communicate sales promotions and service options with clients Train, monitor, and coach performance of sales and service staff. Membership education and sales- including sales goals and incentives Passionately promote products and services with effective, clear communication Communicate with Service Provider team and maximize appointment book What it Takes to Succeed: Role Requirements Proven passion for communicating with people and providing consistent, excellent service Capability to work flexible hours including nights, weekends and some holidays Excellent verbal and written communication skills A fast learner, with a positive attitude; remain calm in fast pace environment Computer proficiency; knowledge of retail/appointment booking computer systems is a plus A strong team player with the ability to work independently under minimal supervision Exceptional organizational skills including attention to detail and multi-tasking Critical thinking skills, including customer conflict resolution Qualifications and Skills Bachelors Degree is required Benefits Medical, Vision, and Dental after 90 days of successful employment Ifyou're ready to lead the charge to help people feel their best, we can't wait to meet you. *Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.