Inside Sales Representative - Canada (Remote)

Primex Family of Companies
Columbia, MD
Jan 23, 2022
Jan 27, 2022
Full Time
This position is a remote position focused on the Canadian region, prior experience in the Canadian market is required. Fluency in French is highly desired but not a requirement.BASIC FUNCTIONResponsible for establishing and maintaining productive, professional relationships with assigned customers and accounts resulting in additional product sales, continued customer satisfaction and growth of new product lines to achieve monthly/annual sales targets and goals. Core duties include, but are not limited to, managing all stages of the sales cycle, partnering closely with existing customers, channel partners and the outside sales teams to achieve goals. Accurate record keeping and maintenance of accounts in CRM are essential to this role.PRIMARY DUTIES AND RESPONSIBILITIES-Outbound calls to targeted list of existing customers to achieve daily quota of conversationsMonthly, quarterly, yearly metrics based sales goalsStrengthen relationships with existing customers and find the right solutions to meet needs resulting in increased salesAssistance in facilitating smooth transitions of accounts between Outside Sales Representative and Inside Sales RepresentativeCreation of opportunities and quotes and follow up through sales cycles, ensuring customer want date and close date are accurately maintainedNegotiate and close business via the phone or online meetingsAssistance in gathering required items to ensure speedy processing of ordersAssistance in customer strategy and action planning for assigned territoryOwnership of all renewals and reoccurring revenue for assigned territoryReview of unquoted purchase orders for accuracy and opportunity to upsell/ cross sellKeep accurate records of all customer interactions in SalesforceTake incoming calls from Sales Phone QueueTake incoming calls from prospecting teamRespond to calls regarding client account issues and assist with ensuring issues are resolved to maintain good customer relationships and promote salesAssist Sales Operations Manager as necessaryCommunicate with internal departments such as prospecting team, Regional Sales Managers, Technical Support, Production, and Accounting to obtain/deliver necessary and required information as needed.Back-up for other ISRs when they are out of the officeOther tasks and/or special projects as assigned.SKILL REQUIREMENTS:Outstanding telephone and sales calling skills; strong influencing and negotiation skillsComfortable with telephone sales techniques and etiquette to a professional B2B market dealing with various management levelsSelf-starter with high energy and motivation, excellent time management skills with the ability to multi-task, be resourceful and work independentlyIntegrity, team mentality, positive attitude and commitment to the company are essentialExcellent attention to detailsGood oral and written communication skillsDemonstrate results by effectively setting goals to achieve an objectivePlan, organize, and communicate, while bringing resources together to assure achievement of goalsPrior healthcare sales experiences a plusPrior pipeline management a plusEDUCATION, TRAINING, AND EXPERIENCE:Minimum of 2 years prior Sales ExperienceEducation is considered to include High School Diploma/GED. Some College/College Degree preferredFluent in French preferredAbility to manipulate necessary office equipment, computers, phone systemStrong working knowledge of PC skills and familiarity with Microsoft experience a plusCOMPETENCIES:Action Oriented = Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than othersComposure = Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisisCustomer Focus = Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respectListening = Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagreesNegotiating = Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timingPresentation Skills = Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isnt workingProblem Solving = Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answersDrive for Results = Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for resultsTime Management = Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activitiesWritten Communications = Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect

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