REMOTE Customer Success Professional to Own High Value Relationships

Washington, DC
Jan 23, 2022
Jan 26, 2022
Customer Service
Full Time
This is a completely REMOTE job. Never commute nor get snarled in rush hour traffic again.ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: showmojo.comWe are looking for smart, articulate, tech-savvy professionals who enjoy solving customer problems. Property management or real estate experience -- while helpful -- is not required for this position. We will help you get up to speed on the domain.You'll be expected to leverage your analytical skills and understanding of technology as you assist new and current customers. You'll help new customers integrate ShowMojo into their business, configuring the system to their needs. And you'll help current customers make the most of ShowMojo as their business evolves.You will be expected to dig through sometimes complicated details and actively help resolve customer problems. You will need to grow into a domain expert in our cutting-edge leasing platform. We will help you get there.If you are successful in this position there is HUGE potential to move up in a fast-growing business.RequirementsYou must:Advocate for the company, onboard new clients, follow-up with demos, build relationships with clients, and communicate needs from both the company and clients. Act as a liaison between our sales and operations departments by giving feedback from customers and clients.Seek out, establish and maintain relationships with important customer groups such as PM franchises and regional / national organizations.Understand the ShowMojo customer and focus on solving their long-term business needs with our solutions. This includes deep investigation of customer issues and concerns, so as to identify opportunities and obstacles for ShowMojo and the customer base.Grow existing customers and customer relationships by promoting, demonstrating and collecting feedback on ShowMojo's new feature and product offerings.Be extremely capable and comfortable with the use of new technology, online communication platforms, and learning new systems. For example, experience with online tools such as Slack, Wikis, spreadsheets,, WebEx, FreshDesk, Zendesk, Salesforce, Quickbooks Online and the like (these are only examples, not systems you will use).Be ready to read through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue.Be able to provide expert-level support to customers around ShowMojo's continually expanding product and service offerings.Be able to explain complicated concepts (related to leasing automation and emerging leasing best practices) in simple, user-friendly terms.Display a high level of professionalism and compassion when working with each account on sensitive matters.Assist with updates to team processes and knowledge bases.Serve as the primary ShowMojo contact for high value customer groups.Have a quiet office (home or elsewhere) with a strong internet connection and a newer computer.Have the willingness to travel and attend trade shows a few of times a year. (Must be vaccinated for COVID-19 for travel.)BenefitsThis is a salaried position. Advertised compensation includes both salary and bonus potential. Available benefits include health insurance, dental, vision, and 401k match.