Student Services Coach
The Student Services Coach provides a high level of student service and support to students via a variety of communication vehicles. Primary responsibilities include: guiding assigned group of students to achieve academic success, helping motivate, advise, assist with course selection, and assist with the enrollment process to help all students meet their educational goals. Additionally, the Student Services Coach establishes Student Financial Services compliance with all policies and procedures of Strayer University. The Student Services Coach assists with managing collections, bad debt, and finalization of student registrations.Support students through their academic careers.Proactively advise groups of assigned students by phone, email, and text.Address and resolve student problems through research, collaboration, and follow up.Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day. Document all student interaction through University applications.Help students create academic plans.Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate's Student Financial Services to resolve issues. Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances. Ensure that the finalization of student registrations are in accordance with established University policy. Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.Implement activities to manage quarterly collection and bad debt expenses.Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations. Inform students of tutoring and other University resources.Other responsibilities as assignedEducation:Bachelor's degree from an accredited institution requiredWork Experience:At least 3 years' experience in an educational setting providing direct service to students or 3 years' experience in a customer service-focused environment.Adult education college or university experience preferred.Job Skills:Driven and committed to excellenceUnderstand and uphold the University mission and goalsHighly curious, creative, and open mindedExceptional student service skillsEmbrace and drive changeCreate a positive and informative environment for students and peersPursue self-development and learningExcellent verbal and written communication skillsPassionate about student successStrong problem-solving, organizational, and time management skillsCommitment to working in collaborative environmentFull computer proficiency in all Microsoft productsAble to easily navigate other software programs and forms of technology as neededData entry and phone skillsCommitment to ethics and compliance with University policies and applicable laws and regulationsDetail oriented and practices active listeningPublic speakingDemonstrated knowledge of accounting, collections, and financial aid processes. Excellent time management skillsCertifications:Other:Must be able to travel 20% of time.Must be able to lift 25lbs.Must be able to work evenings and weekendsTravel via plane, car, and metro may be required to perform this job.Access information using a computer.Effectively communicate, both up and down the management chain.Effectively cope with stressful situationsStrong mental acuity.If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.