Automotive Assistant Service Manager

DARCARS Chrysler Dodge Jeep Ram of Silver Spring
Silver Spring, MD
Jan 23, 2022
Jan 27, 2022
Full Time
Automotive Assistant Service Manager DARCARS Chrysler Dodge Jeep Ram of Silver Spring is looking for an Experienced Assistant Automotive Service Manager! The Assistant Service Manager is responsible for building strong customer relationships and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Job Responsibilities: Ensure that customers receive prompt, courteous, and effective service Drive the sale of technicians' time to meet departments sales forecast Prioritize required services and be prepared to provide options upon request Keep customer informed on completion times, service expenses, and possible changes Ensure customer has a positive dealership experience Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle Setting and obtaining sales and profit objectives and maintaining service records Ensure that service is performed at the highest level and operate the department profitably Provide training on administrative policies and procedures for all department personnel Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy Job Requirements:Job Requirements: As an Assistant Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as an Assistant Service Manager: Two years of experience in a Service Advisor/Service Writer role required Some technical automotive knowledge and diagnosis skills ASE or Chrysler Certification highly preferred Strong problem solving skills Good customer handling skills Ability to work as a team leader Must have computer proficiency Valid driver's license DARCARS' Commitment to You Full-Time Great Pay! 5 day work Schedule Paid holidays/Vacations 401K Full Benefits-Health, Dental, & Vision Professional Work Environment Start your career as an Assistant Service Manager for DARCARS CDJR of Silver Spring today. Apply Now!

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