Sales Engineer III (Remote)

Employer
Calabrio, Inc.
Location
Columbia, MD
Posted
Jan 23, 2022
Closes
Jan 27, 2022
Ref
327581065
Industry
Other
Hours
Full Time
The Calabrio Pre-Sales Engineer Tier 3 (T3SE) is an advanced-level Sales Engineer role. The T3SE is responsible for supporting the sales team in meeting revenue targets through linking our solutions with the prospect's business drivers. This methodology involves Demonstration, Discovery and Design of advanced solutions for large enterprise customers and partners. These solutions are focused on improving Customer Experience through Workforce Optimization (WFO); a set of disciplines and tools that encompasses Contact Recording, Quality Management, Interaction Analytics (Speech, Text, Desktop), Workforce Management, Reporting and Business Intelligence applications, delivered on premise or as a cloud-based software service.The SE must have a proven track record of driving large enterprise customer contact strategies, be able to communicate that vision to our prospects and customers in an engaging, open way to become a trusted advisor. Must be fluent in both face-to-face and virtual communications with all sizes of groups and all levels of customer management. Must be organized to manage competing priorities with urgent timelines.What you'll be doing:Work cross-functionally and collaboratively with the Sales, Professional Services, Product Management and Marketing teams to execute against revenue goalsSuccessfully position the WFO Suite for both on premise or cloud deployment models to gain customer commitment for purchase and ongoing references and referralsEnhance customer intimacy and provide thought leadership through dialogue with key customersAble to lead advanced design and strategic architecture sessionsLeverage demonstration tools and stories to articulate the value of the product and suite, as well as ensuring the work is memorable to our prospects and customers.Create all required documentation to ensure customer success - Design Documents, SOWs etc.Execute the Company's sales strategies and support achievement of established sales quota for new license and upsell opportunities.Provide feedback on ways Calabrio can improve product functionality, consulting services, training offerings and sales collateral, demo content and messaging.Deliver thought leadership through dialogue with customers in meetings, online and at events.Experience with and understanding of enterprise telephony and contact center technologies particularly with Cisco, Avaya and CCaaS solutionsContact Recording, Quality Management, Workforce Management, Business Intelligence, Reporting and Analytics experience, as well as security protocols for deeper discussions with customersAbility to interpret our customers' business challenges and translate into recommendations.Ability to deliver compelling targeted solution demonstrations or presentations which clearly highlight the benefit and value of Calabrio ONE to our prospectsDesire and ability to learn new technologies and extend the boundaries of our sales tools to target specific opportunitiesExcellent track record of consistently meeting and exceeding aggressive sales goals; and delivering on competing priorities in a fast-paced selling environmentStrong interpersonal skills and ability to drive collaboration and influence changeOutstanding ability to communicate a compelling vision that inspires others to engageExcellent written communications skills via Word, Excel, Visio, PowerPoint and through remote virtual channels such as WebEx, Microsoft Teams and email.Thrive in an extremely fast-paced, dynamic environment while never losing sight on attention to detailsDemonstrates leadership skills by taking initiative to advance the Solutions Engineering TeamOther core competencies will be defined by your direct managerWe're looking for:Experience with and understanding of enterprise telephony and contact center technologies particularly with Cisco, Avaya and CCaaS solutionsContact Recording, Quality Management, Workforce Management, Business Intelligence, Reporting and Analytics experience, as well as security protocols for deeper discussions with customersAbility to interpret our customers' business challenges and translate into recommendations.Ability to deliver compelling targeted solution demonstrations or presentations which clearly highlight the benefit and value of Calabrio ONE to our prospectsDesire and ability to learn new technologies and extend the boundaries of our sales tools to target specific opportunitiesExcellent track record of consistently meeting and exceeding aggressive sales goals; and delivering on competing priorities in a fast-paced selling environmentStrong interpersonal skills and ability to drive collaboration and influence changeOutstanding ability to communicate a compelling vision that inspires others to engageExcellent written communications skills via Word, Excel, Visio, PowerPoint and through remote virtual channels such as WebEx, Microsoft Teams and email.Thrive in an extremely fast-paced, dynamic environment while never losing sight on attention to detailsDemonstrates leadership skills by taking initiative to advance the Solutions Engineering TeamOther core competencies will be defined by your direct managerRequirementsExpert-level experience in contact center WFO technologies and supporting telephony systems required. A proven track record in winning large enterprise opportunities.Bachelor's degree, preferably in a technical discipline or equivalent 6-10 years of industry-related sales engineering experienceExtensive experience with contact center technology This role may require 40-65% travelBenefitsCalabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, ConsistentWhat we value most workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.About Calabrio: Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).Awards & Accolades:Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC's Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.