Laboratory Support Specialist

Rockville, MD
Jan 23, 2022
Jan 25, 2022
Full Time
Key ResponsibilitiesEnhance the Customer ExperienceInstall, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocolsDeliver customer familiarization for instrument operation and maintenanceCommunicate service offerings including training, support, software, laboratory services products and field upgradesPartner with our customers to understand their analytical workflow and applicationsSupport your TeamSupport the local instrument sales representative(s) to help secure new instrument ordersProvide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contractsDisplay exceptional written and verbal communication skills and actively interface with peers and customersDevelop organizational awareness of other functional groups and product linesDrive Organizational GrowthDemonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standardsContribute to account profitability through efficient execution and service deliveryPerform timely uploads and downloads of required service data to ensure the integrity of service system(s)Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customerEnhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification processSeek higher level certification through participation in company sponsored training & development offeringsComplete all administrative tasks to include but not limited to time reporting, assigned training, etc.Basic Qualifications: Associate degree required.2 years of experience in troubleshooting, repair, and provide qualification servicesPreferred Qualifications: Bachelor's degreeExperience using Microsoft 3652 + years of laboratory and/or field service experienceExposure to analytical equipment, laboratory environment, and/or instrument control softwareVendor issued certification on relevant laboratory equipmentKnowledge of laboratory safety practices as defined by the Company and/or the customer's site safety codeThe physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focusOther requirement: Strong interpersonal skills; strong team player with customer satisfaction focusAbility to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautionsAbility to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this roleBenefits to working for PerkinElmer: Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people and strive to create a work environment that brings out the entrepreneur in all of us. Benefit packages include: Medical, Dental and Vision; Health Savings Accounts, Flexible Spending Accounts, Health and Wellness Programs and Incentives; Employer Matching 401(k); Tuition Reimbursement; Professional Development; Maternity and Paternity Leave; Paid Holidays and Personal Time Off; Life and Disability Insurance; and Work/Life Balance.Job Type: Full-timePay: Up to $70,000.00 per yearSchedule:Monday to FridayApplication Question(s):Your email address:Experience:Field service (Laboratory): 1 year (Preferred)Lab Instrument Installation & Repair: 1 year (Preferred)Vendor management: 1 year (Preferred)Work Location: One location