Solutions Consultant (Remote)

Wounded Heroes Association Inc
Washington, DC
Jan 23, 2022
Jan 27, 2022
Accountant, IT
Full Time
Orum is an AI-driven live conversation platform that allows sales reps to connect with their target prospects on the phone more efficiently. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, shorter rep ramp time, all while having fun and not burning out. Orum has achieved triple-digit year-over-year growth and tremendous customer love with a small, lean team. We are beyond excited to build a powerful team that will support Orum in its next stage of growth!The Customer Success Team's Mission is to support and enable our customers to successfully engage their team and prospects in a more personal and human way. We work to understand our customer's business, proactively provide solutions to challenges, and ultimately help their business innovate and transform using Orum.The Solutions Consultant is part of Orum's Customer Success team and is responsible for partnering with Account Executives to ensure prospective customers are a good fit and set up for success with Orum. Part mentor, project manager, consultant, and product specialist, Orum Solution Consultants are passionate about helping prospective customers improve their sales development efforts and be successful with Orum. Solution Consultants work closely with the Sales Team to understand customers' business objectives, scope and execute platform trials, and consult prospects on the best strategies to be successful with Orum.ResponsibilitiesImplementationWork with prospective Orum customers to provide onboarding, integration help, education, and documentation to drive long term customer success & valueHelp Configure and set up all featuresSolutioningPosition Orum's advantages against perceived alternatives and competing offeringsUnderstand customer growth goals, strategies & initiatives, and establish as a best in class product experience solutionRecommend best practice use case of Orum based on an understanding of customer's business, use cases, success criteria for getting value, and dataIdentify & build relationships with key Executive Stakeholders within your portfolioOutcomes & Risk ManagementDrive adoption of Orum's product features to maximize the value providedRemain up to date on Orum's product features and develop use cases to drive customers to best practice standards, catalog as neededProactively identify potential risks to the success of prospective customers and recommend mitigation strategies for the Sales and post-sales Customer Success team.DocumentationProduce internal best practices and customer user stories to strengthen the customer adoption processRequirements 3+ years of Customer Success/Consulting/Professional Services and/or Sales experience in a tech company (ideally with Customer Success, CRM, or related applications ie Salesforce, Outreach, Salesloft in a SaaS environment).Experience in Saas Customer Success or Sales Development / Sales is preferred. Candidates must be based in the USA. This position is not open to applicants in other countries.BA/BS or Equivalent ExperienceMust be comfortable with ambiguity, independent, detail-oriented, and can thrive in start-up environments including a fast-paced, high-growth environment.Consistent track record of delivering high renewal rates and meeting up-sell quota.Strong passion for being hands-on technically and product savviness.Experience collaborating with cross-functional teams within a customer organization to support a joint outcome.Demonstrated ability to communicate effectively via oral & written formats.Passion for standardized/prescriptive processes.Enthusiasm for customer success & excellence.BenefitsFlexibility to work anywhere in the US. We were founded as a remote company before the pandemic and plan to stay that way for the foreseeable future.Flexible Vacation Policy - Take the time that you need, when you need it. Orum Days Off: 1st Friday of every month, 2 weeks off at the end of the year, and additional observed holidays.Competitive Healthcare, Dental, Vision Insurance PlansLife Insurance401K PlanMeaningful Stock Options in Orum$2500 budget for work-related equipment that's yours to keepSemi-annual company retreats and team meetups for all employees to connect in personOrum Is An Equal Opportunity EmployerWe're committed to continually adding to our diverse team that represents a growing variety of backgrounds, perspectives, and skills. In short, we want you to join in the ride if you're talented for one of our roles, no other qualifiers.

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