Concierge

Employer
The St. James
Location
Springfield, VA
Posted
Jan 23, 2022
Closes
Jan 27, 2022
Ref
328010168
Function
Accountant, IT
Industry
Other
Hours
Full Time
The St. James is seeking team members for our Concierge Department at the Springfield, VA location.The St. James is the premier sports, wellness and active entertainment destination in the country, with 450,000 sq. ft. of developmental and competitive programs, teams and opportunities in more than 30 sports, and a wide range of premium fitness, wellness and entertainment experiences. The concierge team will be primarily responsible for welcoming members and guests to the St. James. The concierge team will work directly for the division director and for the general manager.ResponsibilitiesProvide the highest level of customer service to members, prospective members, and guestsProfessionally greet members and guestsDirect member and customer complaints to appropriate St. James manager, and follow-up on issues derived from those comments Order department suppliesAnswer phonesUpdate member accountsAbility to work opening shift, evening shift, and work weekends if needed Maintain an orderly work station area, including lobby and entrance ways Supporting the safety of all members, guests and employees. QualificationsGreat customer service and communication skillsReliable, professional, computer literate, energetic, and friendlyStrong understanding of sales and customer service techniques Excellent written and oral communication skillsInterested in health, fitness, and/or sports Background check and drug screen requiredKnowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry. Additional InformationFor more information, please visit our website: mThe St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.Powered by JazzHReibQxFAGsx

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