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Branch Operations Manager

Employer
Clark Service Group
Location
Baltimore, MD
Closing date
Jan 25, 2022
Title: Branch Operations ManagerLocation: Baltimore, MDDepartment: Baltimore ServiceReports Into: Director of Service Operations NortheastPosition Type: SalaryAverage Hours: 50-55Duties and Responsibilities: . Manage the daily operations and staff of the Baltimore Branch with full P&L responsibility. Lead your field and operations team to ensure compliance with company policies, procedures, and standards, resulting in high customer satisfaction and retention. Maintain and grow market share within your assigned geographic area working with neighboring branches. Review your team's open work orders regularly. Complete work orders proficiently with a low call back percentage and minimal non-billable field labor.. Partner with your branch's assigned Account Managers and Service Coordinators to demonstrate proactive customer service, regular customer communication and support.. Partner with Director of Operations NE and TSM to hire, train, and retain top talent.. Ensure that all team members understand the goals of the company, contribute solutions, and demonstrate a high level of engagement.. Work directly with corporate departments to ensure excellent/positive communication within your region.. Hold monthly staff meetings to review company policies and procedures, provide team training, and promote a positive, team-oriented environment.. Manage fleet and equipment maintenance for branch vehicles and other company assets to maintain proper operation and extend lifeTasks: . Approval of weekly staff payroll.. Monthly truck inspections, ensuring safety and inventory requirements.. Conduct employee reviews per company schedule and as deemed necessary. Monitor staff's company credit card usage to be following company policies and procedures. Submit weekly updates to required managers. Visit job sites and assist field technicians with escalated service issues.Education and Experience: . Bachelor or Technical Degree preferred. Demonstrated business acumen and understanding of P&L.. Prior experience and knowledge in commercial food service equipment repair, maintenance, and installation.. Multi-unit restaurant management or technical field operations management experience.. Comfortable building and maintaining professional relationships with customers, vendors, and business counterparts.Job Qualifications: . Ability to work in high stress situations that require strong decision-making skills. Working knowledge and proficiency with Microsoft Office software. Ability to work through multiple problem-solving scenarios at one timePhysical Demands: . Must be able to lift and move up to 30 pounds. Must be able to climb ladders. Must be able to work in food service environmentJob Type: Full-timePay: From $70,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planTuition reimbursementVision insuranceSchedule:10 hour shift12 hour shift8 hour shiftDay shiftMonday to FridayOn callEducation:Bachelor's (Preferred)Work Location: One location

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