Position SummaryThe Access & Revenue Cycle Application Analyst is the primary provider of support, information, customer service for application-related issues and opportunities. The role requires a blending of technical skills with a reasonable comprehension of the operational department and its information systems tools and requirements. In addition, this role provides analytical expertise to information systems end-users with the overall objective of improving the use of application systems functionality (eg, enhance workflow, optimize business processes and identify appropriate systems solutions).Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Acts as the primary support contact for the application's end-users.Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve themGuides workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.Identifies and implements requested changes to the system.Serves as a liaison between end users' workflow needs and Epic implementation staff.Communicates all necessary application changes, enhancements, and procedures to all necessary department teams.Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.Works with Epic representatives, MFA's business partners, and end-users to ensure the system meets the organization's business needs especially with regards to the project deliverables and timeline.QualificationsEducation College Degree Required:Bachelor's degree (IT/Healthcare Focus Preferred) ORAssociate's degree with at least four (4) years experienceLicensure Current Epic certification(s) for relevant applications.New hires and transfers have no more than 45 days from completion of MFA-sponsored Epic training to complete any required Epic certifications.Analysts must remain current on Epic Certifications, badges, training, and other credentials.Experience 3 years minimum experience in patient access/scheduling or revenue cycle and/or in a software vendor environment preferred.Additional experience may be required based upon the assignment.