Company DescriptionMyTime is a fully integrated scheduling, payments and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the "operating system" of their business.We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants' own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.Our product is used at thousands of locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It's lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product from the Local Search Association.MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.Come help us realize our vision of becoming the world's leading online scheduling and local commerce platform!Job DescriptionThis is a remote position and can be performed from home anywhere in Michigan or Texas. You'll be working an early shift from 5am to 2pm Eastern Time and serving both our Europe-based and American customers.As a Customer Success Representative, you will be responsible for consulting with and delivering support via email, chat and telephone to the many businesses around the world who rely on MyTime's mission critical application to run their operations, payment processing, and marketing communications.You'll play a key role in transforming the way our business customers operate and interact with their own clients - while at the same time, helping MyTime build internal scalable processes to support our own growth.Key Responsibilities For This RoleHandle inbound and outbound calls, emails, and chats from customers to help solve their problems, oftentimes by leveraging our cross-functional teamsSupport and train MyTime users on our broad and complex productMeet or exceed our Service Level Agreement (SLA) for response and resolution timesMaintain high customer satisfaction scores as measured by post-interaction surveysBe the eyes and ears of the company by relaying feedback to the larger team so we can better address customer needs QualificationsBachelor's degree or equivalent customer service experience2 or more years experience in customer support, tech support or account management at a software company preferred but not requiredSelf motivator with impeccable written and vocal communication skills, over the phone and in-personHighly organized and able to multitask and prioritize in a fast-paced environmentOutgoing and comfortable talking to anyonePowers of persuasion -- to help our users succeed, you'll need them to follow your lead!Additional InformationThis role can be done remotely as long as you're willing to work the 5am Eastern time shift from anywhere in Michigan or Texas. Candidate from other states will not be considered!We offer a competitive salary, opportunities for advancement, an attractive bonus/promotion structure and equity, depending on your experience and performance.MyTime is an incredible place to work and grow your expertise! We offer a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. We're growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfilment.If you're interested, we'd love to talk!