Penske Automotive Group
Vienna, VA
Jan 15, 2022
Jan 27, 2022
Full Time
Job OverviewSummary/Objective The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.Essential Functions Must have at least one shot of the COVID-19 vaccine at commencement of employment, and complete the second shot, if applicable, within the required timeline provided by Moderna or Pfizer as a condition of continuing employment.Answers multi line phone system in accordance with company policies, using the company approved greeting in a friendly and professional mannerResponds quickly and accurately to incoming telephone calls by routing calls, providing assistance and furnishings general information to internal and external callersOffers to take message or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not availableGreets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrivedObtains and records demographic information about each customer, using dealership sales control systemHands out brochures and other information to visitors to dealershipAnswers basic customer inquiries and refers more complex inquires to the appropriate personGreets customers in the service department during morning rush hour and obtains basic customer informationServes as clerical and administrative back-upOther duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without noticeEEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.Requirements Competencies Exceptional customer service skillsAbility to clearly answer the phone and use the intercomStrong organization skills and ability to multi-taskAbility to remain positive and professional in stressful situationsAbility to read and comprehend instructions and informationAbility to listen to customer and determine how to assist themProficient with Microsoft applicationsTime Management skills and ability to prioritizeExcellent communication skills and works well in a team environmentFast and accurate data entry skillsAbility to handle multiple calls at one timeMaintain professional appearance at all timesSupervisory ResponsibilityN/AWork Environment/ Physical DemandsWill primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion. Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 poundsThis position will require the employee to alternate from sitting, standing, and walking throughout the shiftThis position requires the ability to push, pull, stoop, kneel, reach, graspThis position involves repetitive motionprimarily typingThis position requires the ability to talk and hearPosition Type/Expected Hours of Work Store Business Hours with ability to work nights, weekends and holidays as requiredRequired Education and Experience High school diploma or equivalent.Preferred Education and Experience High School diploma or equivalent and one or more years' experience answering calls in a high volume settingAdditional Eligibility Qualifications (Certification/Licenses/Registrations) Valid Driver's License

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