Mortgage Consultant

Bel Air, MD
Jan 18, 2022
Jan 27, 2022
Accountant, IT
Full Time
APGFCU - Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.The Mortgage Consultant is an essential part of the APGFCU Mortgage Team, partnering, underwriting, and closing teammates to achieve one primary goal: Deliver an exceptional loan experience for the member/borrower, one that will inspire them to come back for future mortgage lending needs and tell all their friends and family about.How do we accomplish this?By working with a sense of urgency, effectively troubleshooting issues that arise, and communicating clearly and often with members and colleagues.Essential Duties and Responsibilities:Lead Management: Contact all branch-submitted mortgage referrals within 24-48 hours of receipt, and documents activity in lead management systemConsultation: Guide members through qualification steps and assists, through detailed financial and credit analysis, with finding the best loan product and program to fit their needs. Consider Conventional, VA, FHA and Home Equity financing options, simultaneous 1st and 2nd loan scenarios, premium pricing, lender-paid and borrower-paid single-premium mortgage insurance options, all as the situation warrants.Applications: Review consumer-submitted applications for completeness, quality and regulatory compliance. Take complete, quality applications via phone and face-to-face interviews.Pipeline Management / Application Follow-Up: Monitor pipeline report on a daily basis to track delays and follow up with members who have not submitted their loan paperwork. Advise members on the required paperwork to be submitted for underwriting and compliance, and set appropriate expectations for return of the paperwork. Regularly follow up on preapproval applications in an effort to provide timely updates and information to members during their search for homes, and increasing the likelihood the member will choose the Credit Union for financing once a purchase contract is signed.Member Contact: Act as primary contact for members throughout the loan process. At the time of application convey detailed expectations regarding the estimated turnaround time, rate-lock on first mortgages, documentation required, key milestones and status steps. While the loan is in-process the Mortgage Consultant will be called upon to discuss rate & fee changes in response to updated information, provide additional member support as needed, and communicate loan denial when applicable.Realtor Contact: Make introductory calls to realtors in preapproval and purchase-application scenarios and maintains status communication thru closing.Service: Consistently demonstrates exceptional member service, as evidenced by member satisfaction surveys and testimonials.Cross-Sell: Recognizes and pursues cross-sell opportunities, including auto, credit card and share accounts.Travel: May travel between branches for face-to-face appointments and may attend purchase-loan settlements.Sales / Business Development: Proactively solicits mortgage referrals from all available sources, with a special emphasis on developing relationships with realtors in Harford & Cecil County.Workshops/Expos: Represent the Credit Union at First Time Homebuyer-related Workshops, Realtor Expos, and local housing agency events. Cultivate relationships with local housing agencies for the purpose of promoting credit union First Time Home buying programsAdditional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).Qualifications:Education: Minimum of High School Diploma or equivalent.Experience: 2+ years of mortgage sales experience or the equivalent of 3 + years of lending experience in a related role.Preferred:Knowledge of Conventional, and Home Equity financingKnowledge of VA, FHA & Rural Housing financing considered a plusExperience reading tri-merge credit reports and DU or LP findingsFamiliarity with secondary mortgage market underwriting, pricing, operations and requirementsRegistration: In accordance with the SAFE Act requirements, all applicants for employment in the Mortgage Consultant role will be required to register or renew with the National Mortgage Licensing System (NMLS) and maintain a status in good standing.Knowledge, Skills and Abilities:Strong interviewing, oral and written communication skillsTechnologically proficient with systems, standard office software and other toolsHighly self-motivated with ability to work well in a team environmentThrives in a fast-paced, constantly changing environmentAnalytical - Problem SolverDetail oriented and organizedFast and eager learner, and willing to growProfessional demeanorMay be required to work some nights or weekendsAPGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send an email to the Human Resources Department atHRD@apgfcu.comand let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)