Debit Operations Process and Project Manager

Capital One
Glen Allen, Virginia
Jan 23, 2022
Feb 10, 2022
Full Time
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Debit Operations Process and Project Manager

Who we are:

The Debit Operations team manages the complex ecosystem of suppliers, systems, and processes that put our Debit and ATM cards in the hands of our customers and ensure that every dip, tap, swipe, or online transaction gets processed quickly and securely. Bank Operations also ensures that every transaction exception gets resolved and manages the daily movement of tens of millions of dollars to fund our customer transactions and ensure that all parties in the payment chain are made whole.

Why we need you:

Debit Operations and Exceptions recognizes the importance of continuous process measurement and improvement, risk management, and knowledge management within the Debit organization. These bodies of work are key to enabling well managed change in a dynamic payments environment.


The ideal candidate for this role will have strong people leadership skills, the ability to communicate and influence effectively, drive flawless execution, and have the ability to identify and implement process improvements. The responsibilities of the role span across multiple functions including finance, risk management, communications management, project management, process improvement, organizational effectiveness, and change management.

General Responsibilities:
  • Lead and develop a team of 3 process and project management associates
  • Develop, maintain and convey Debit and Exceptions subject matter expertise including processes, systems, regulations, vendors, and industry information
  • Communicate business problems and results succinctly and in a way that drives desired outcomes
  • Spearhead annual process documentation reviews and process owner sign-offs
  • Lead annual FMEA review and update activities
  • Maintain Business Continuity Plans (BCPs)
  • Manage the Debit "Change Well" process
  • Partner with Risk and business owners to design and implement event/issue remediation and mitigation plans
  • Design and produce metrics to measure process management, project management, and risk status/health

Basic Qualifications:
  • At least 5 years of combined experience in Process, Project or Relationship management
  • At least 2 years of experience in People Management
  • At least 1 year of experience with Google applications such as Doc, Sheets, Slides, Drawio, etc.

Preferred Qualifications:
  • Bachelor's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems or relevant military experience
  • Lean certification or Six Sigma certification
  • 7+ years of combined experience in Process, Project and/or Relationship management
  • 5+ years of experience in People management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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