Product Support Specialist - Remote USA

DAT Freight & Analytics
Washington, DC
Jan 22, 2022
Jan 25, 2022
Full Time
About DATDAT is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. We have co-headquarters in Portland, OR and Denver, CO, and additional offices in MO, TX, and Bangalore, India. For additional information, see OpportunityDAT is looking for a Software Product Support Specialist to join our award-winning Product Support team in Beaverton, OR.This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states:AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MT, MO, NC, ND, NE, NH, NJ, NM, NY, OK, OR, PA, RI, TN, TX, UT, VT, WA, WI, WV.Product Support Specialist is an advanced, customer-facing role. You'll deliver a high level of technical expertise on the full range of DAT's products.This is your opportunity to bring everything you've learned about ensuring customer satisfaction, product training, and support to a SaaS company that has been at the forefront of freight analytics for over 43 years.Candidate ProfileExperienced providing "hands-on" support to high profile customers and business partners.Skilled at communicating with customers to efficiently resolve technical issues.Excellent analytical, problem solving and troubleshooting skills.Outstanding leadership and interpersonal skills, working with colleagues and customers.Professional demeanor over the phone, and in email communications. What You'll DoTrain customers on the most efficient and effective use of the software.Receive and proactively resolve application support calls by phone and email.Occasional business travelThe Skills And Experience You'll BringReporting and data analysis applications.Exceptional telephone skills and customer service skills.Advanced PC skills to locate, retrieve and process information in an accurate and efficient manner.Excellent communication and interpersonal skills.Time management and organizational skills.DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.Bachelor's degree or equivalent experience.DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.Equal Opportunity Employer/Protected Veterans/Individuals With DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)