Support Engineer - Permanently Remote

Washington, DC
Jan 22, 2022
Jan 26, 2022
Full Time
Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you! We have an excellent opportunity for a Support Engineer.You'll be part of a team primarily responsible providing technical support directly to our customers and serve as a liaison between customers and internal technical experts.About The CompanyThe best of all worlds: join Avolution, a highly regarded, worldwide Enterprise Architecture Software company. With offices in Northern Virginia, Sydney, Singapore, and London, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive global growth. Benefit from our culture which is pragmatic, collaborative and technically excellent.About The RoleAnalyze, resolve, and manage customer support issues (first line support), while building on-going relationships with our client baseGuide customers in software installationCreate user accounts and licensesAssist with software documentationProvide resources regarding technical tasks such as installation and scriptingUpgrade software on customer's servers when requestedEnsure prompt and accurate customer service and increase customer satisfactionAbout YouRequirementsBachelor's degree or relevant work experience such as: Applications Support Analyst, Helpdesk, IT Support, Application Support, or Technical SupportGreat customer service skills with logical problem-solving abilityExcellent written and verbal skills, including the ability to give clear instructions, with sound command of English Knowledge of MS Office productsAble to work both independently and as part of a team Able to thrive and prioritize in fast paced environmentKnowledge of Windows servers, PowerShell, and SSO methods would be a plus. BenefitsAbility to work from anywhere within the USOpportunity to join in-person team retreatsComprehensive healthcare coverage that includes health, dental and eye insurance401K with company matching (after the first 6 months)20 annual PTO days that you are encouraged to use1 day of birthday leave per year10 annual sick daysAnnual office supply allowance