Help Desk Support Technician

Bray and Scarff
Laurel, MD
Jan 22, 2022
Jan 24, 2022
Full Time
Job Title: Help Desk Support TechnicianJob Category: IT DepartmentJob Type: Full-timeBray and Scarff is one of the nation's largest independent appliance retailers serving the DMV and surrounding market. For more than 90 years Bray and Scarff has been serving the people and neighborhoods in which we reside, providing more than appliances, but an experience from start to finish. As a member of the Bray and Scarff team, you will help propel us to reach our mission to becoming the premium retail destination in our market!As a Help Desk Support Technician with Bray and Scarff, you will provide technical support assistance to end users on a variety of issues and be responsible for resolving support requests in a timely manner. You will support the organization as a whole with accuracy and efficiency, while maintaining relationships between departments and servicing customer needs. You are a self-starter who takes ownership for providing technical support to users by telephone, emails, or in person. Your aim is to respond and resolve effectively and efficiently to customer issues and execute high customer satisfaction.Responsibilities: Provide technical support to on-site and remote end users via phone, email and in person in a timely mannerCoordinate store visits as needed for systems setup and troubleshootingUpdate support documentation when neededEnsure that standard procedures are followed for troubleshooting and triage of all technical issuesCommunicate effectively in both verbal and written communicationsDesign workable solutions to problems in a timely mannerManage Anti-virus solutionsCollaborate with Management to bring resolution to IT issues and needsTroubleshoot related issues such as desk phones, call center applications, mobile devices, etc.Ability to perform physical work such as lifting up to 50lbs, moving, and relocating computers or other information technology infrastructure within an office, store locations, or at headquarter facilitySkills/Qualifications: Previous experience (2 years minimum) with providing IT support, strong knowledge of Software and HardwareInstallation, support, and troubleshooting hardware and software, Windows 7/8/10/11, Point of Sale software, COTS application, and Office365Telecommunication, VoIP management and troubleshooting, Contact Center application, and video conferencingUnderstanding of cloud base email administration, support, and troubleshootingBasic TCP/IP network, troubleshooting, and technical understanding of network, telecommunications, and all Android and iOS mobile devicesKnowledge of Microsoft Office 365/Suite and Microsoft Teams use, installation, and troubleshootingMust have strong analytical skills, and interpersonal skillsAbility to travel to store sites (local travel only)Education and Certifications Preferred but not Required. AA degree in IT or other related disciplines. Certifications: CompTIA A+. Mac OS installation, support, and troubleshooting is a plusBray & Scarff is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftEducation:Associate (Preferred)Experience:Help desk: 2 years (Preferred)Work Location: Multiple Locations