Job Title: Mid Level Information Systems EngineerLocation: Onsite - "K" Street Washington, DC Primary Skills: Microsoft Office, Windows 8PLACE OF PERFORMANCE: The primary place of performance is the Client's Washington, DC Metro Campus, K-street facility. On-site travel to other sites in the DC Metro area may be required. The secondary place of performance is the Client's facility in Baltimore, MD and Richmond, VA during contingency events.Description: Seeking an Information Systems Specialist with strong IT help desk support experience to provide onsite and remote desktop technical support. This contractor position will be in support of client's Help Desk and the analyst who fills this position will be required to work a set schedule that will require Saturdays. The hours of service will be 8:00 am - 5:00 pm This position may require overnight and/or overtime work. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Group Manager.REQUIREMENTS: The candidate should demonstrate strong technical knowledge and experience with Microsoft Office 365 Suite (eg, Word, Excel, OneNote, PowerPoint), Outlook for Microsoft 365, Active Directory, Microsoft Teams, SharePoint Online/OneDrive, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets, Microsoft Surface Laptops/Tablets, and Microsoft Windows 8.x and 10. The successful candidate will be expected to interface with internal customers and various technical support teams.At least seven years of overall IT experience, including a minimum of five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as Request Tracker (RT), BMC Remedy, or ServiceNow.At least two years' experience in desktop/laptop troubleshooting and IT systems monitoring or operations support.At least five years supporting Microsoft Windows 8 and 10, Microsoft Office (2016 and O365), and Microsoft Outlook.Strong Level 1 network and VPN diagnosis and troubleshooting skills.Knowledge of AirWatch, iPhone or similar smart phone enterprise support.Strong multi-tasking skills and demonstrated analytical and problem-solving skills.Excellent written and oral communications are required as this position will interface with customers in-person, telephone, and email. Ability to accurately summarize and document customer interactions is required.Strong interpersonal and communication skills. Must be able to work with technical and non-technical staff at various levels of the organization.Familiar with maintaining documentation and communication via Microsoft Office solutions such as Teams, SharePoint, Excel, Word, and Outlook. Advanced skills in Excel are a plus.Ability to troubleshoot and repair PC hardware.Ability to work independently and within a team.Desired Technical and Professional ExperienceBS/BA in Information Systems, Computer Science, or related fieldHDI or SDI CertificationITIL CertificationLinux OS experienceGENERAL RESPONSIBILITIES: Provide basic technical support to Board of Governors employees working in a hybrid environment.Diagnose and troubleshoot general desktop support inquires (ie, resolving problems with software, hardware, configurations, etc.), including laptop, workstations, and peripherals.Research, resolve, and respond to customer inquiries received by phone, email, and chat in a timely manner.Follow up with customers to confirm issue resolution and satisfaction.Write concise summaries of customer interactions that are accurate, thorough, and timely.Set up offices with laptop, workstations, and peripherals.Acquire and maintain understanding of organizational policies and procedures to ensure accurate solutions are delivered to customers.Demonstrate commitment to quality and customer service.Job Type: Full-timePay: $50.00 - $55.00 per hourSchedule:8 hour shiftMonday to FridayOvertimeCOVID-19 considerations:COVID-19 VACCINATION STATUS: Full COVID-19 vaccination is required as a condition of employment.Experience:overall IT: 7 years (Preferred)MS Windows 8 and 10, MS Office (2016 & O365), and MS Outlook: 5 years (Preferred)desktop/laptop troubleshooting: 2 years (Preferred)help desk support: 5 years (Preferred)Work Remotely:No