Experienced Computer Support Technician (Available Immediately)

Employer
A Plus IT Group
Location
Rosedale, MD
Posted
Jan 22, 2022
Closes
Jan 24, 2022
Ref
326225505
Hours
Full Time
Local Computer Support Company Has An Opening For A Computer Technician With Experience In A Customer Focused Environment To Perform In-Shop Computer Repairs, Assist With Special Projects & Onsite Service VisitsHours Are 9:00 am - 6:00 pm Mon - Fri. NO WEEKENDSRate Based On ExperienceMandatory Requirements For Employment Consideration:MUST HAVE AT LEAST 3 YEARS OF CURRENT & VERIFIABLE EXPERIENCETHIS EXPERIENCE WOULD BE DESKTOP/LAPTOP HARDWARE REPAIRS, PRINTERS, COMPUTER SUPPORTPROBLEM SOLVING SKILLSMUST BE CUSTOMER FOCUSEDConsideration for this position will not be given if all of the above listed criteria cannot be demonstrated. Duties Include but not limited to: * Troubleshooting, Diagnosing, Installing, Configuring Equipment and SoftwareKnowledgeable With Accurate Computer Hardware Diagnosis & RepairAssist With Workstation Maintenance & Some Help Desk Support TicketsDesktop Support Experience Is A PlusCurrent Working Knowledge Of Desktops/Laptops (Troubleshooting, Disassembling & Repair)Give accurate repair updates to customers in terms easy for them to comprehendEntering Support Tickets & Updating Assigned Support Tickets Via Our Ticketing SystemMonitor Service Board For Incoming Support TicketsProvide Timely Status Repair Updates To Customers & Address Technical InquiresOccasional Heavy Lifting May Be Required Up To 80 lbs.Various Shop Maintenance DutiesAssistance With Special Projects & Onsite ServiceQualifications:3 Years of Current & Verifiable Experience In Computer Repair & Support Which Should Be Listed On Submitted Resume - MUST PROVIDE CURRENT AND VALID REFERENCES WHICH WILL BE CHECKED!!Must Have Knowledge Of All Windows Operating SystemsMust Have Reliable Transportation, Valid State Issued Driver's License - Current Driving Record May Be RequestedKnowledge & Current Experience With Disassembling, Troubleshooting & Diagnosing Laptops, Desktops & Other Components For Repair Or ReplacementResponsible For Completing All Time & Repair Details For Assigned Service TicketsHard Working, Reliable, Willing To Go The Extra MileAwesome Communication Skills For Responding To CustomersFamiliar With Troubleshooting & Hardware For Printers, Scanners & Various Equipment, As May Be Needed To Go Onsite To Various Facilities Or Offices - VA Certified A Plus!Be Able To Comply With Company ProceduresNeat Appearance & Friendly - Will Interact With CustomersAnd Most Of All You LOVE Making Customers Happy!Company History:We Have Over 20 Years of Experience Offering Complete IT Management, Maintenance and Technical Support for Small to Medium Sized Businesses throughout DC, MD and VA. We are a local IT support provider that prides ourselves in offering personalized and affordable IT solutions that will keep businesses up-and-running securely & efficiently. Our knowledgeable technicians use the best practices to eliminate downtime & provide solid IT solutions'Job Type: Full-timePay: $16.00 - $27.00 per hourBenefits:401(k)Health insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Masks are required in-shop and when visiting a customer's siteApplication Question(s):When Would You Be Available To Start If Hired?Education:High school or equivalent (Required)Experience:Computer Repair: 5 years (Required)Computer Diagnosis: 5 years (Required)Computer Troubleshooting: 5 years (Required)Computer Hardware: 5 years (Required)Windows Operating System: 5 years (Required)Printers: 5 years (Required)Ticketing System: 3 years (Required)License/Certification:Driver's License (Required)Shift availability:Day Shift (Required)Work Location: One location